Customer Support Enablement Specialist

Were looking for an Enablement Specialist to join Procores Customer Support Team. This role is for an individual who can combine strategic big-picture thinking with hands-on content creation and educational expertise. Youll be responsible for creating engaging and compelling product training how-to documentation and career growth and development content for the needs of the SoD organization.

Were looking for someone who would like to play a collaborative role in building and fostering positive team culture monitoring performance maintaining documentation and implementing and communicating processes & expectations.

This position reports to the Senior Manager of Customer Support and is based remotely within 30 miles of Austin or Denver.

What youll do:

• Creates and designs a wide range of training content including on-demand courses instructor-led presentations learning materials quick reference guides user guides and FAQs.

• Performs needs and task analyses to identify gaps in existing documentation and recommends appropriate learning solutions.

• Maintains a centralized document system and implements a standardized folder and naming convention to ensure all materials are easily managed organized and searchable.

• Maintains documentation implements and communicates processes to ensure all materials are current and accessible.

• Applies knowledge management principles to design a content framework and create templates that enable efficient content creation and collaboration.

• Handles inbound content requests via Jira Service Desk and updates existing training materials.

• Partners with multiple stakeholders to enhance productivity by providing ideas to leverage instructional design solutions.

• Manages multiple content creation projects and adapts to a changing industry by adjusting workload to optimize departmental effectiveness.

• Becomes a proficient with the Procore platform and its various tools to ensure all documentation is accurate and consistent.

• Develops and delivers training for leadership including how to effectively coach their teams.

Who you are:

•  BA or BS degree in a relevant field such as instructional or educational technology Education Instructional Design Technical Communication or an equivalent combination of education and experience in instructional design and technical writing.

• Possess clear professional and concise communication and presentation skills. Able to write clearly and succinctly for multiple audiences while using a consultative and persuasive approach with stakeholders.

• Has a proven ability to train and influence leaders including experience coaching leadership.

• Strong technical aptitude and the ability to analyze and synthesize complex content.

• Experienced in building self-paced online courses and developing eLearning programs that are SCORM/AICC compliant. Has experience with rapid development e-learning tools a content management system (CMS) and proficiency with platforms like JIRA Skilljar and Articulate/RISE360.

Nice to have:

• Program Management experience.

• Experience with Seismic.

Additional Information :

Base Pay Range $71552 - $98384. Eligible for Bonus Incentive Compensation. Eligible for Equity Compensation. Procore is committed to offering competitive fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation will be based on a candidates job-related skills experience education or training and location.

Perks & Benefits

At Procore we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers hospitals retail centers airports housing complexes and more. At Procore we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender sex national origin civil status family status sexual orientation religion age disability race traveler community status as a protected veteran or any other classification protected by law.

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Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.

For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable federal state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

A criminal history may have a direct adverse and negative relationship on the following job duties potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing accessing and handling confidential information including proprietary and trade secret information as well as accessing Procores information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers stakeholders and/or colleagues; and 3. exercising sound judgment.

Remote Work :

No

Employment Type :

Full-time