Technical Customer Advisor

Position Purpose:

The positions purpose is to quarterback the customer fulfillment process from the customer order all the way
through to billing (even where other roles are playing important parts in the process). In doing so this position
fulfills customer needs and delivers service in the least complex and most cost efficient way for ESS.

Primary Duties /Responsibilities: 

• Be the primary point of contact for customers within assigned branch territories and provide an excellent customer experience by quarterbacking all aspects of the customer service cycle. When needed consult with Technical Customer Supervisor for support on any of the below.
• Own the communication (both internal and external) for all aspects of customer service.
• Manage all other incoming customer requests reaching out to internal Veolia resources as needed.
• Create new Waste Information Profiles (WIPs) in adherence to EPA and RCRA regulations and select appropriate approvals codes based on facility capabilities. When needed consult with Technical & Regulatory Specialist(s) for support in creation of new complex WIPs and for decisions on appropriate approval codes (as well as creation of new approvals for Veolia or 3rd party facilities).
• Coordinate with the customer to obtain all required information for service requests to maintain EPA RCRA DOT and OSHA compliance requirements.
• Create accurate and detailed Jobs/Tickets ensuring all necessary information is communicated to operations and Billing Coordinator.
• Provide support for quoting new service code categories (including surcharges) for customers.
• Review and manage all ticket errors after Holding Tank conversion including coordinating with internal Veolia resources on any ticket errors caused due to price book setup (e.g. price does not exist etc.).
• Work with the Contract Control group and territory Account Manager to update customer price books accordingly.
• Coordinate with branch operations team and disposal facilities (both internal and external) to schedule requests and communicate the scheduled date to the customer once confirmed.
• Work with Billing Coordinator on invoicing for customer jobs collecting and reviewing supporting documents.

Qualifications :

Education / Experience / Background: 

• Demonstrable experience in customer service/ fulfillment
• Experience of waste management and disposal
• Preferred degree or equivalent experience in science mathematics or business 

Knowledge / Skills / Abilities: 

• Strong customer relationship/ management skills
• Focus on meeting customers needs offering the least complex and most efficient (profitable) solution for ESS
• Technical knowledge of waste management and disposal preferred (EPA RCRA or DOT)
• High attention to detail
• Highly organized and structured - able to follow a standard process
• Able to work collaboratively across different functions and secure help from colleagues recognize and utilize resources available
• Strong verbal and written skills.
• Ability to travel occasionally (2-5 days per Quarter) for development purposes

Required Certification / Licenses / Training: 

• Veolia training as required.
• High School Diploma.

Additional Information :

Benefits:  Veolias comprehensive benefits package includes paid time off policies as well as health dental vision life insurance savings accounts tuition reimbursement paid volunteering and addition employees are also entitled to participate in an employer sponsored 401(k) plan to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Disclaimer: The salary other compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time subject to applicable law.

Remote Work :

No

Employment Type :

Full-time