Senior Staff Technical Program Manager

The Unified Technology Program Management Office (PMO) delivers cross-functional programs across the companys most critical and complex functions Product and Platform Release Management Big Rock Programs Platform Engineering Global Cloud Infrastructure Regulated Markets Cloud Security M&A and other critical strategic programs. 

As a Senior Staff Technical Program Manager you will support ServiceNows cross-functional Forward Deployed Engineering (FDE) teams inbuilding intelligent scalable AI solutions that solve our customers most mission-critical challenges. 

Youll work in a fast-paced environment as our FDE teams partner with key strategic customers to accelerate time to value. You will provide a proactive strategic perspective while driving tactical execution from initial conception through program development delivery and successful completion.  

As a highly qualified candidate you are a results-oriented self-starter with proven hands-on expertise and experience in program and SDLC management. 

What you get to do in this role:

• Collaborate directly with customers to co-innovate AI solutions tailored to their needs 
• Drive large scale cross-functional high visibility software development programs on condensed timelines 
• Organize complex ambiguous problems into prioritized milestones deliverablesand success criteria for your programs translating business objectives into execution strategy (tactical and strategic) 
• Develop trusted relationships with key internal and external technology functional leaders and stakeholders to drive focus on the strategic program objectives and optimize program delivery - this includes supporting and holding resources accountable for their responsibilities within the program 
• Anticipate and remove obstacles that slow down or prevent programs from delivering on program objectives 
• Help manage risks dependencies and escalate impediments as well as releases and navigating release requirements 
• Drive process improvements and create documentation to promote best practices using automation to replace repeatable operational tasks 
• Coordinate day to day activities required to deliver a great solution on time as well as create transparency through reports dashboards and statusupdates 
• Seek to continuously grow by proactively seeking and embracing constructive feedback as well as provide feedback to colleagues to encourage an open and collaborative culture 

Qualifications :

Preferred Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry
• 10 years of project/program management experience in mid/large size software development companies
• A solid understanding of SDLC and release management practices in cloud-based SaaS product organizations
• Demonstrated competence in key software engineering program management best practices: program planning schedule construction and management; risk assessment & mitigation dependency management change management and predictive metrics 
• An orientation for execution with a strong process and metrics focus as well as continuous improvement 
• Strong collaboration and relationship-building skills able to work well with many different types of personalities in various functions 
• Outstanding communication skills - clearly communicate changes requests and deadlines to the teams and risks status progress and decisions to a variety of audiences including executives 
• Passion for working with people in technical and innovative environments with a high regard for quality 
• Strong leadership skills to influence and motivate without authority - true servant leaderand masterful in the art of bringing people together 
• Strong facilitation skills to lead/drive a variety of program events 
• Excellent negotiation and conflict management skills 
• Skilled at identifying waste and delays in end-to-end development deployment and release processes and driving continuous improvement across the organization. 
• Exceptional team building and team management skills including interpersonal skills conflict resolution and negotiation 
• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time