Manager, Sales Operations Management
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Job Location:
San Diego, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
21 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
What you get to do in this role:
The Sales Operations Manager is a strategic business partner to Sales Area VP and Managers in the Americas managing support functions essential to sales force productivity in those Areas. These include planning reporting deal structure and quoting quota setting and management sales process optimization sales on-boarding and sales compensation design and administration. The Sales Operations Manager will lead a team of Sales Operations Specialists in support of explosive sales growth and a quickly expanding sales force. This position may be located in Waltham MA or Austin TX. Responsibilities include but are not limited to the following:
- Lead a team of Sales Operations Specialists supporting field sales professionals in the Americas
- Understand sales go-to-market strategy and identify resourcing initiatives
- Support the weekly top-line forecast process including attending sales leadership forecast meetings performing pipeline analytics and driving adoption of forecasting tools and dashboards
- Manage the annual planning territory and quota setting process
- Provide input to senior leadership in the development of sales incentive compensation programs and partner with finance on administration to ensure accurate and timely payments to program participants
- Assist in deal structuring of customer contracts for new business upsell/cross-sell and renewal transactions
- Provide weekly monthly and quarterly reporting and metrics in support of meeting key sales initiatives and targets
- Work cross-functionally to develop campaigns training programs and processes that accelerate the sales cycle and arm the sales force to win in the market
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 5 Years proven experience of Sales Operations in a software sales organization
- Proficient in the use of sales methodologies and sales force automation tools
- Provided direct sales rep support on deal structuring and understanding of customer contracts guiding upsell and cross-sell opportunities
- Worked with sales management on territory planning and the development of quotas and commission rates
- Participated in the development and implementation of sales commission plans with an understanding of what drives sales behavior
- Organized with excellent attention to detail and the ability to work in a fast-paced environment
- Proficient in PPT Word and Excel
For positions in this location we offer a base pay of $112200 - $196400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more
