Director of Central Operations

The Manager Revenue Cycle Management is responsible for overseeing the insurance collection follow-up team to ensure timely and accurate resolution of outstanding insurance claims.

Revenue Cycle Management Leadership

As an individual contributor take direct ownership of early RCM processes while

preparing the foundation for scale.

Hire onboard and eventually lead the RCM Manager as the function

growstransitioning this responsibility as the team expands.

Build the initial components of a comprehensive revenue cycle function from the ground

up including claims submission workflows payment posting denial management and

payer follow-up.

Establish scalable SOPs accountability structures and performance standards to

support future team growth.

Partner with Finance and Product to improve RCM tooling workflow automation and

visibility into reimbursement outcomesensuring the team is set up for long-term

success.

Credentialing Ownership & Onboarding Support

Fully own and manage the end-to-end provider credentialing lifecycle including

multi-state licensure payer enrollment application submission verification and ongoing

status tracking.

Build and maintain a centralized credentialing infrastructure with clear timelines

progress tracking dashboards and documentation standards.

Partner with Medical Operations Recruiting and HR to support a streamlined

onboarding experienceensuring providers receive systems access orientation

materials and readiness checkpoints aligned with operational timelines.

Continuously optimize credentialing and onboarding workflows to reduce cycle time

improve provider readiness and support rapid expansion into new states and service

lines.

Identify bottlenecks and implement process improvements that enhance visibility

predictability and overall throughput across both credentialing and onboarding functions.

Offshore Support Operations

Lead the offshore operations team responsible for administrative support provider

support tasks and patient coordination.

Develop clear productivity metrics QA procedures and training pathways to ensure

consistent service delivery.

Integrate offshore workflows with RCM scheduling credentialing and provider

operations.

Identify and resolve operational bottlenecks to improve throughput and service quality.

Medical Operations & BizOps Partnership

Collaborate with Medical Operations on KPI reporting workforce analytics provider

performance visibility and provider-support efficiency.

Partner with BizOps on dashboarding analytics internal documentation and

cross-functional process standardization.

Work with HR and Recruiting to support provider hiring staffing forecasts onboarding

needs and compliance requirements.

Ensure accurate and updated documentation within the internal wiki aligning Central

Ops processes with company-wide standards.

Process Improvement Scalability & Operational Excellence

Drive continuous process improvement across credentialing onboarding RCM and

offshore support to increase efficiency accuracy and throughput.

Build document and optimize SOPs workflows and escalation paths to create

repeatable scalable systems across all central operations functions.

Implement quality checks performance metrics and workflow automation to elevate

operational reliability and reduce friction between teams.

Lead initiatives that improve operational readiness for new-state launches new service

lines and expanding clinical programsensuring processes scale smoothly as volume

grows.

Partner cross-functionally to identify bottlenecks streamline handoffs and enhance

provider-support workflows that enable faster more predictable execution

Requirements:

Bachelors degree in Business Administration Healthcare Operations Management or

related field (Masters preferred).

10 years of professional operations experience ideally in multi-state high-growth

or highly regulated environments; healthcare operations experience strongly preferred.

Proven experience building and scaling administrative or operational functions in a

fast-paced organization.

Experience with RCM credentialing compliance workflows or clinical operations.

Demonstrated leadership managing large teams distributed/offshore teams or

multi-functional operational units.

Strong analytical background with comfort using dashboards KPIs and data-driven

decision-making.

Excellent communication project management and cross-functional collaboration skills.

Preferred Skills

Experience in telehealth digital health or multi-state clinical operations.

Familiarity with healthcare billing rules provider licensure frameworks credentialing

workflows or payer requirements.

Experience partnering with product/engineering teams to automate workflows.

Knowledge of Lean/Six Sigma or similar process-improvement methodologies.

BA in management and or healthcare administration MBA Preferred