Senior Sales Operations Manager
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Job Location:
Waltham, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
23-10-2025
Vacancies:
1 Vacancy
Department:
Job Summary
What you get to do in this role:
We are seeking a highly motivated Senior Sales Operations Manager to support our Hyperscaler Sales Organization. You will be joining a fast-paced high-growth organization that is delivering against one of ServiceNows biggest priorities.
This is an individual contributor role operationally supporting a sales team to achieve their business objectives and quota.
In this role you will:
- The strategic operations business partner for one or more of our hyperscaler (AWS Google Microsoft) sales leaders and team
- Own all aspects of pipeline and forecast management for your aligned sales team.
- Manage quota attainment and rep productivity
- Monitor and resolve opportunity data hygiene to ensure forecast accuracy and completeness.
- Own communication and governance of operational and compensation policies and processes.
- Support new rep onboarding comp plan and quota assignments system accesses dashboard and tool enablement.
- Partner with Sales Sales Operations Finance Commissions NPI Legal and other cross-functional teams as needed on deal support.
- Manage and resolve deal and compensation exceptions and escalations.
- Be the subject matter expert to operationalize new routes to market.
- Provide input to and drive execution of all annual planning activities for your aligned sales team.
- Lead cross-hyperscaler forecast consolidation and management
- Own weekly roll up and communication of forecast across all hyperscalers.
- Establish forecast processes methodologies and tools for efficiency scale and accuracy.
- Drive forecast standardization and best practices across all hyperscalers.
Qualifications :
To be successful in this role you have:
- 7 years experience in a software sales organization supporting field reps and territories.
- Strong experience managing pipeline and forecasts.
- Proficiency with sales systems: CRM Anaplan Varicent.
- Outstanding communication and interpersonal skills with a proven ability to work collaboratively and cross-functionally.
- Excellent analytical and problem-solving skills with ability to drive conflict resolution.
- Advanced Excel skills are a must.
- Experience navigating evolving landscapes and shifting business priorities.
- Detail orientation coupled with a solutions-focused approach under tight deadlines.
- Strong understanding of the hyperscaler marketplace sales motion is a plus.
For positions in this location we offer a base pay of $131300 - $229800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more
