Associate Director, Process Management
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
An empowering career at Singtel begins with a Hello. Our purpose to Empower Every Generation connects people to the possibilities they need to excel. Every hello at Singtel opens doors to new initiatives growth and BIG possibilities that takes your career to new heights. So when you say hello to us you are really empowered to sayHello BIG Possibilities.
This position is responsible to lead process improvement initiatives with a focus on leveraging digitalization tools to optimize processes.
- Responsible for the design re-engineer deployment and maintenance of the processes arising from new product launches enhancement and changes to existing products etc for 5 and more products. Act as SME to advise Product Managers on the product processes.
- Define appropriate processes KPIs with the relevant stakeholders and establish the process performance measurement framework
- Deliver required process artefacts e.g. TO-BE process documentation Journey maps.
- Monitor process execution and performance outcomes and measure against KPI targets
- Work with relevant Enterprise stakeholders to identify and prioritize improvement initiatives including stakeholders from other Singtel Singapore functions e.g Networks
- Define and manage the automation blueprint to address process gaps and/or optimize E2E process performance. Ensure alignment and synergy across the suite of automation initiatives.
- As the digital catalyst actively source for digital enablers to solve process issues.
- For digitalization / automation initiatives driven by EP act as the Business Project Manager and/or Business Analyst to ensure the E2E solution across the various IT platforms is fit for purpose. Advise the development team on matters related to stakeholders e.g. UAT planning requirements coverage etc
Skills for Success:
- At least 15 years relevant experience
- Working knowledge of Lean & Six Sigma concepts
- Process and value stream mapping
- Keen eye for detailed process steps & identification of gaps/opportunities
- Working knowledge of technologies / digital capabilities to automate or optimise processes
- Certified LSS Black Belt
- Certified Project Manager
- Ability to engage at Directors and above level and influence the change agents/leaders
- Ability to build strong relationships with stakeholders
- Good oral and written communication skills
- Ability to effectively facilitate workshops & achieve set objectives
Required Experience:
Director
Key Skills
- Portfolio Management
- Wealth Management
- Financial Services
- Hybris
- Microsoft Word
- Banking
- Cash Management
- Data Management
- Microsoft Powerpoint
- Securities Law
- Microsoft Excel
- Internet Of Things
About Company
The Singtel Group, Asia's leading communications group provides a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions.
