Collections Consultant – Process Associate – French – Hybrid Bucharest!

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Collections Consultant Process Associate French Hybrid Bucharest!

Responsibilities
Answering phone calls in the mentioned languages with a nice controlled voice on a priority established by the team leader
The purpose of this position is to communicate verbally/in written with the clients and the related departments in order to collect the debt registered by them according to the Standardized Operating Procedures and Work Instructions
Ensure file management according to the flow (writings / requests / calls credit investigations)
Customer service through electronic channels
Projecting a positive image of the company and brand
Implementing changes using your creativity and focus on process improvement
Verify and update customer information during each telephone exchange
Negotiate an immediately regularization of unpaid invoices (resumption of direct debits collection by credit card etc.)
Sharing with all team members any relevant knowledge obtained through customer interactions
Attending training sessions
Arranging working schedules with colleagues flexibly according to business needs
Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis
Providing assistance to new colleagues whenever possible.
Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date

Qualifications
Minimum qualifications
Very good knowledge of French (C1) and English (B2)
Bachelors degree.
Good MS Office knowledge.
Analytical thinking and self-starter.

Preferred qualifications
Relevant experience in phone customer service/collections.
High motivation and ability to learn.
Ability to work under time pressure.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.