IT Technical Support Technician (On-Site)

IT TECHNICAL SUPPORT TECHNICIAN (ON-SITE LISBON)

Portuguesecompany hires for on-site position
Location: Lisbon Portugal
Start Date: December 1 2025
Work Model:100% On-Premises (No Remote Option)
LanguageRequirements: Fluent English (C1 level) and Portuguese
Seniority:36 years of experience
Sector:Banking / Financial Services
Instructions:Please send your CVs in English and make sure to include all skills andexperience that match the requirements of the opportunity. This willsignificantly increase your chances of success

About the Role

We are seeking an IT Technical Support Technician to provide in-person on-site IT supportto a large-scale user base (over 12000 users) within a corporate is a hands-on field supportrole requiring strong customer service orientation excellentcommunication and solid technical troubleshooting abilities.

Main Responsibilities

Deliver in-personand face-to-face IT support in a large enterprise environment.

Provide remoteassistance and on-desk/fieldtroubleshooting when needed.

Follow ticket-basedprocedures and established IT service workflows.

Perform warehousestock control logistics and back-office tasks related to ITassets.

Support and troubleshoot end-user hardware(laptops docking stations screens keyboards headsets etc.).

Offer L1support for Ciscovideo conferencing systems.

Maintain and apply IT Security and Cybersecurity bestpractices within corporate environments.

Required Skills &Qualifications

Education: Degree orequivalent experience in IT or related field.
Experience:36 years of hands-on technical support experience.

TechnicalExpertise:

Strong understanding of Microsoft Active DirectoryAzureand Intune.

Skilled in Windows and Office 365environments.

Ability to diagnose and resolve network connectivity and hardware/software issues.

Experience supporting Apple devices (Mac iPhone).

Familiarity with printers smartpass systems and audiovisual equipment (Cisco).

Awareness of IT Security and Cybersecurity protocols.

Knowledge of collaboration tools and network fundamentals.

MainTechnologies:MS Windows M365 Active Directory Network Protocols Printers Cisco AVEquipment iPhone & Mac Smartpass

Soft Skills

Exceptional communication and customer service orientation(mandatory).

Strong problem-solvingand analytical thinking.

Team-oriented organized and detail-driven.

Ability to multitask effectively in a dynamicenvironment.

Professional presentation and interpersonal skills.

Language Requirements

English:Fluent (C1 capable of maintaining and leading conversations).

Portuguese:Fluent (highly valued).

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