Customer Assistance Officer

Petaling Jaya - Malaysia

Monthly Salary: Not Disclosed

Posted on: 19 days ago

Vacancies: 1 Vacancy

Job Summary

SUMMARY:

First point of contact to our customers you are required to have an excellent communication and coordination skills to analyse plan communicate execute and monitor the roadside assistance required by our customers.

JOB RESPONSIBILITIES:

Attend to incoming and outgoing communications promptly and courteously (telephone e-mails messaging etc...)
Proper use of the case management system to record down case activities and plan new tasks.
Provide quality assistance solution to our customers.
Able to work on a rotating shift basis and to ensure prompt case handling with proper handover to the next person in the upcoming shift.

JOB REQUIREMENTS:

Experience in Insurance and BPO industries preferred.
Experience in customer service assistance insurance or medical industry preferred.
Excellent written and spoken English and Bahasa Malaysia.

REQUIRED SKILLS:

Ability to multi-task and prioritize your workload.
Analytical and questioning mindset is an advantage
Pragmatic approach to problem solving
Work well under pressure with good time management skill
Discernment and the ability to assess a situation objectively
Attention to detail with excellent numeracy and literacy.

Priority will be given to candidates who meet the following criteria:

Minimum of 2 years of in-bound call center experience with the same company.
Background in mobility services roadside assistance motor insurance or towing industries.

SUMMARY: First point of contact to our customers you are required to have an excellent communication and coordination skills to analyse plan communicate execute and monitor the roadside assistance required by our customers. JOB RESPONSIBILITIES: Attend to incoming and outgoing communications prompt...