Risk Management Analyst II

Bogotá - Colombia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Hi Im Martha Garces your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

CSG is looking for a Risk Specialist to manage the credit card chargebacks retrievals and bank requested POAs (Proof of Authorization). This includes but is not limited to working with the merchant to request and obtain documentation and ensure it is returned to the bank or card provider within the allowable time frames. The position may also entail the monitoring of merchant accounts for funding returns on both ACH and credit cards to mitigate losses ensuring accurate follow-up on credit card and POA documentation and submission.

We are looking for a Risk Management Analyst who will:

Request proof of authorizations and contracts credit card chargebacks/retrievals
Communicate via phone and email with merchant
Ensure all required information is submitted for credit card disputes and POAs
Upload documentation received within time frame allotted
Review accounts for charge-backs/risk potential
Placement of funding hold/removal of funding hold
Monitoring accounts with returns for potential risk and assign for risk reviews as needed
Monitor and work assigned trouble tickets
Referral of potential loss merchants to Risk Analyst for risk review
Issue identification and troubleshooting
Other duties as assigned

Is this opportunity right for you We are looking for candidates who:

Must have excellent organization and time management skills
Must have working knowledge of Microsoft Office products especially Excel
Must have ability to learn proprietary systems quickly
Ability to handle difficult/stressful situations calmly and professionally
Must have commitment to quality and customer service
Must be able to work well independently or in a team environment
Must have ability to thrive in a fast paced high energy work environment
Must be organized responsible and reliable
Previous experience in payment industry is a plus
Ability to read write speak and understand the English language in a business environment

CSGer Perks & Benefits

Work from Home in-office or hybrid
Employee Belonging Groups
Healthcare: Dental Medical
Paid Vacation Volunteer and Holiday Time Off
And so much more!

#LI-Remote

Location(s):

Colombia Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.

Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.

By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.

Required Experience:

Hi Im Martha Garces your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.CSG is looking for a Risk Specialist to manage the credit card chargebacks retrievals and bank requested POAs (Proof of Authorization). This includes but is not limited t...