Manager IT Operations
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Job Location:
Monthly Salary:
Posted on:
23-10-2025
Vacancies:
1 Vacancy
Job Summary
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Location:
Hong Kong
Responsibilities
Ensure Hardware Inventory management ensuring stock levels are constantly monitored.
Hardware ordering and receipt through our internal ordering system.
Manage client expectations.
Coordinate ISM projects ensuring proper planning and resourcing
Manage the execution of ISM projects in line with client firm policies.
Manage daily workload of the ISM Technicians.
Follow client processes and procedures.
Serve as point of escalation for issues.
Dispatch ticket management using ServiceNow for queue monitoring including quality checks aged ticket remediation and escalation as required.
Act as central point of contact for Suppliers.
Knowledge management process Review and validate technical solutions; also provide feedback to improve the knowledge repository and maintain knowledge articles for the function. Coordination of key hardware initiatives.
Weekend work is a requirement
Job Requirements
Excellent communication interpersonal and customer care skills.
Ability to work well under pressure and to tight timescales.
Strong organizational and problem-solving skills.
ITIL foundation understanding
Knowledge of Windows operating system applications and computer hardware.
Interacting with other support groups across multiple platforms.
Experience using a help desk call management system.
Technical grasp of strategic platforms such as Microsoft Networks and Security WAN LAN.
Industry standard certifications a plus (MCSA A Network CCENT CCT).
A wide range of experience in a Technology role preferably in the financial or investment banking industry.
Able to demonstrate strong team leadership skills.
Proven experience of adherence to detailed processes.
Self-motivated personality with a very high level of attention to detail.
The ability to maintain and develop formal and informal relationships with key stakeholders.
The ability to multitask in a high paced and demanding environment is crucial
EEO Statement:
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
Manager
Key Skills
- Environment
- Fund Management
- Cabling
- J2EE
- Document Control Management
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
