Sport Book Ticket Writer- On Call ( Harrah's Ak- Chin Casino)

Maricopa, CA - USA

Monthly Salary: Not Disclosed

Posted on: 21 days ago

Vacancies: 1 Vacancy

Job Summary

Description

ESSENTIAL JOB FUNCTIONS:

Writes tickets and processes cash winning tickets
Handles customer questions and disputes
Counts cash at the beginning and end of each shift
Ensure all customers whether regular or infrequent are made to feel welcome at all times
Carry out engaging conversations and provide friendly service to customers
Show patience with customers who do not wager regularly; take the time to explain how wagering works
Committed to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirements
Calls for MTL support when writing bets requiring MTL paperwork
Adhere to Uniform Policy and ensures good standard of personal presentation at all times
Anticipate and act on the needs of the customer seek and respond to feedback
Ensure all issues effecting the customer experience in the sports book are reported promptly
Undertake additional tasks contributing to the operations of the sports book as requested

ADDITIONAL JOB DUTIES:

Sets the proper example of hospitality and ensures that a visual impression of friendliness and courtesy are.
Ensures adherence to all safety policies and procedures and reports any safety hazards to assigned Sports Book Supervisor.
Adheres to regulatory departmental and company policies.
Acts as a role model to other employees and always presents oneself as a credit to Harrahs and encourages others to do the same.
Other duties as assigned.

EDUCATION and/or EXPERIENCE:

High School Diploma or GED preferred
Prior casino experience is preferred

QUALIFICATIONS:

The requirements listed are representative of the knowledge skill and/or ability required to fulfill the obligations of this position.

Genuinely interested in working with and helping customers
Excellent communication skills
Prefer working as part of a team
Well-presented polite tactful and friendly
Numerate lively and quick-thinking
Resolve complaints and difficult situations in a calm and patient manner
Enjoy promoting products and services confidently
Gather and act on customer feedback effectively
Prioritize quick effective speed of service
High standards initiative pro-activity and professionalism
Flexible to perform different tasks and follow procedures correctly
Full of drive and enthusiasm for your own development
Must be able to read write speak and understand English.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to maneuver to all areas of the casino.
Must be able to lift up to 40 pounds.
Must be willing to assist in keeping the casino clean.
Must be willing to approach and converse with strangers.
Must be able to bend reach kneel twist and grip items.
Must be able to walk and be on feet for long periods of time.
Must have sense of urgency and keep up with fast-paced business practices.
Must be able to work calmly and professionally in stressful situations.
Must be able to tolerate areas containing secondary smoke high-noise levels bright lights and dust.
Must be able to respond to visual and aural cues.

DISCLAIMER:
Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.

This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).

DescriptionESSENTIAL JOB FUNCTIONS:Writes tickets and processes cash winning ticketsHandles customer questions and disputesCounts cash at the beginning and end of each shiftEnsure all customers whether regular or infrequent are made to feel welcome at all timesCarry out engaging conversations and pr...

Description

ESSENTIAL JOB FUNCTIONS:

Writes tickets and processes cash winning tickets
Handles customer questions and disputes
Counts cash at the beginning and end of each shift
Ensure all customers whether regular or infrequent are made to feel welcome at all times
Carry out engaging conversations and provide friendly service to customers
Show patience with customers who do not wager regularly; take the time to explain how wagering works
Committed to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirements
Calls for MTL support when writing bets requiring MTL paperwork
Adhere to Uniform Policy and ensures good standard of personal presentation at all times
Anticipate and act on the needs of the customer seek and respond to feedback
Ensure all issues effecting the customer experience in the sports book are reported promptly
Undertake additional tasks contributing to the operations of the sports book as requested

ADDITIONAL JOB DUTIES:

Sets the proper example of hospitality and ensures that a visual impression of friendliness and courtesy are.
Ensures adherence to all safety policies and procedures and reports any safety hazards to assigned Sports Book Supervisor.
Adheres to regulatory departmental and company policies.
Acts as a role model to other employees and always presents oneself as a credit to Harrahs and encourages others to do the same.
Other duties as assigned.

EDUCATION and/or EXPERIENCE:

High School Diploma or GED preferred
Prior casino experience is preferred

QUALIFICATIONS:

The requirements listed are representative of the knowledge skill and/or ability required to fulfill the obligations of this position.

Genuinely interested in working with and helping customers
Excellent communication skills
Prefer working as part of a team
Well-presented polite tactful and friendly
Numerate lively and quick-thinking
Resolve complaints and difficult situations in a calm and patient manner
Enjoy promoting products and services confidently
Gather and act on customer feedback effectively
Prioritize quick effective speed of service
High standards initiative pro-activity and professionalism
Flexible to perform different tasks and follow procedures correctly
Full of drive and enthusiasm for your own development
Must be able to read write speak and understand English.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Must be able to maneuver to all areas of the casino.
Must be able to lift up to 40 pounds.
Must be willing to assist in keeping the casino clean.
Must be willing to approach and converse with strangers.
Must be able to bend reach kneel twist and grip items.
Must be able to walk and be on feet for long periods of time.
Must have sense of urgency and keep up with fast-paced business practices.
Must be able to work calmly and professionally in stressful situations.
Must be able to tolerate areas containing secondary smoke high-noise levels bright lights and dust.
Must be able to respond to visual and aural cues.

DISCLAIMER:
Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.

Key Skills

Photography
Proofreading
Fact check
Interviewing
AP Style
Journalism
SEO
Copywriting
Creative Writing
Wordpress
Blogging
Writing Skills

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Caesars Entertainment

Caesars Entertainment invites you to indulge in elegance. Hotels, upscale casinos, breathtaking shows, and gourmet dining – where entertainment reaches new heights!

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