Field Service Tech Poultry Second Processing

The Field Service Tech is the front-line field service representative and is responsible for fulfilling the customers expectations during field service activities. The FST is experienced in JBT Marel equipment (or equivalent) and works independently solving technical and/or technological issues for a standard product process. The FST may mentor junior FSTs and provide basic training.

What you will be doing:

Ensures excellent performance of troubleshooting repair installation maintenance customer training and/or general support for JBT Marel machinery at customer facilities. This includes activities like preparation of installation and maintenance activities aftercare of new installations and keeping in close contact with the customer and report the progress.

Maintains own skills and is technically proficient in the skills necessary to install trouble-shoot repair and train customers on JBT Marel equipment / solutions and carry out routine maintenance jobs

Ensures quality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure best possible customer outcome

Sets priorities in accordance with the needs of the company and the customer

Ensures the customer will experience a confident emphatic and competent service from the organization

Ensures that in situations where the service delivery to the customer is compromised the Field Service Engineer will escalate the matter according the companys processes to ensure the right support to the customer

Follows company processes consistently:

Secure a meeting with the customer upon arrival onsite and receive briefing from the customer

Prepare and execute the work as agreed with the customer

Manage the customer experience

Identify sales and service opportunities

Identify/update/validate information of the Installed Base

Process hours and expenses

Technical reporting

Keep stakeholders informed and updated

Inform the Customer Support about arrival time if outside of expected window

Confirm reception of a work order to the resource planner

Update Customer Support and customer on progress of the work

Debrief customer on work done and performance of the machine

Report on quality issues and non-conformity (NCR)

Other duties assigned as required by the business

Skills and Abilities

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.

Ability to execute agreed tasks & deadlines against performance criteria (KPI)

Result orientation ability to follow through and respect deadlines

Customer face-to-face interaction skills and commercial service skills

Social perceptiveness

Technical competence in an engineering discipline

Computer literate

Good grammar and communication skills

Education Knowledge and Experience

Degree in Mechanical Electrical and/or Software engineering or similar knowledge level

Technical college degree preferred

Recognized product training on food processing equipment preferred.

Strong communicator with analytical skill and the ability to work under pressure

Excellent English skills both written and verbal

Experience with and comfort working in a multi-cultural multi-discipline organization is an advantage

The estimated hourly pay range for this role is $25.00 - $35.00an hour. Please note the salary information shown above is a general guideline only. Starting salary will vary by location qualifications and prior experience.

Commitment to Global Safety

As a JBT Marel employee you are expected to respect internal rules and actively contribute to the delivery of the corporate Safety policy and guidance to ensure JBT Marel is a safe place to work.

JBT Marel Vision and Values

In partnership with our customers we are transforming the way food is processed. Our vision is of a world where quality food is produced sustainably and affordably. JBT Marels core values are: Unity Innovation and Excellence.