Automotive Service Manager
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Job Location:
Lockport, IL - USA
Monthly Salary:
USD 70000 - 150000
Posted on:
20 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Service Manager Bettenhausen Lockport Inc.
Summary
Are you a dynamic leader with a passion for operational excellence and customer satisfaction Were looking for an experienced Service Manager to join our service department and bring it to the next level of performance and profitability.
Essential Duties
As Service Manager youll oversee every aspect of our service department operations to ensure efficiency profitability and a top-tier customer experience. Your key responsibilities will include:
- Lead and Manage the Team: Hire train and motivate service advisors technicians and support staff. Conduct regular team meetings performance reviews and ensure ongoing professional development.
- Optimize Workflow & Technician Productivity: Monitor daily technician time ensure effective scheduling and make sure billable hours are maximized through proper time management and job allocation.
- Drive Financial Success: Control expenses forecast goals and track key performance metrics to ensure profitability and operational efficiency.
- Ensure High-Quality Repairs & Customer Satisfaction: Maintain high service standards with thorough quality control. Conduct spot checks on repair work follow up with customers post-service and address any concerns or complaints immediately.
- Manage Compliance & Warranty Processes: Stay current with federal state and manufacturer regulations. Ensure proper documentation adherence to warranty policies and accurate submission of claims.
- Improve Customer Retention: Develop marketing initiatives to drive new and repeat business. Build long-term relationships through transparent communication fair estimates and prompt service.
- Streamline Operations: Collaborate with the parts department to ensure timely parts availability. Maintain accurate records service files and up-to-date pricing menus for frequent repairs.
- Maintain a Safe & Professional Work Environment: Oversee facility cleanliness tool inventory and safety compliance. Promote a team-oriented culture across all departments.
Requirements:
- 2-5 years experience as a Service Manager/Director with automotive dealership
- Stellantis brand experience Preferred
- Reynolds & Reynolds experience Preferred
- Strong leadership organizational and communication skills
- Ability to analyze reports track performance and implement improvements
- Knowledge of OEM warranty processes and OSHA compliance
- A customer-first mindset with a commitment to quality service
Why Join Us:
- Competitive salary monthly bonus
- Ongoing training and development opportunities
- Supportive team culture and growth-focused leadership
- Clean modern facility with top-of-the-line tools and equipment
- Full Benefits Package Offered with Medical Dental Vision Short Term Disability 401K PTO Supplemental plans E.A.P. and more!
Apply today and be part of a winning team that values professionalism productivity and people!
Required Experience:
Manager
Key Skills
- Sales Experience
- Mechanic Experience
- Customer Service
- Dealership Experience
- GM Vehicles
- Management Experience
- Upselling
- Auto Service Management
- Automotive Repair
- Computer Literacy
- Leadership Experience
- Automotive Service
About Company
Welcome to Bettenhausen Fiat Certified Pre-Owned Megastore in Orland Park, IL! As part of the Bettenhausen family of stores serving Chicagoland for over 60 years, we are dedicated to providing exceptional service and quality. Trust us for your next pre-owned vehicle purchase and exper ... View more
