Director, Time Off Solutions

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing human capital consulting employment law compliance and employee benefits including health insurance retirement plans and workers compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If youre passionate about innovation and making an impact on the large SMB market come join us as we power our clients business success with extraordinary HR.

Dont meet every single requirement Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role ensuring we deliver outstanding results for our small and medium-size customers. So if youre excited about this role but your past experience doesnt align perfectly with every single qualification in the job description nobodys perfect and we encourage you to apply. You may just be the right candidate for this or other roles.

Job Summary

The Director of Time Off Support Services is a strategic and operational leader responsible for overseeing the delivery and continuous improvement of Leave of Absence (LOA) Earned Time Off (ETO) and Time and Labor Management services. This role ensures that service delivery meets or exceeds key performance indicators (KPIs) enhances customer experience and aligns with organizational goals. A key focus of this role is to establish and scale a global workforce model that supports 24/7 business processing and ensures consistent service delivery across time zones.

Essential Duties/Responsibilities

• Operational Leadership: Direct the day-to-day operations of LOA ETO and timekeeping functions ensuring timely and accurate processing of leave transactions and time data across all customer segments.
• Service Delivery Excellence: Monitor and manage performance metrics including response times resolution rates and customer satisfaction scores. Drive continuous improvement initiatives to enhance service quality and efficiency.
• Global Workforce and 24/7 Operations: Design implement and maintain a global service delivery model that enables continuous around-the-clock processing of time off transactions. Leverage automation and workflow tools to support handoffs and maintain service continuity.
• Team Management: Lead a team of managers and supervisors fostering a culture of accountability collaboration and professional development. Provide coaching performance feedback and succession planning.
• Cross-Functional Collaboration: Partner with internal stakeholders across the Customer Success & Operations organization as well as with other departments within TriNet to ensure seamless integration of time off policies and systems. Act as a liaison for escalated issues requiring cross-departmental resolution.
• Customer Advocacy: Serve as an escalation point for complex customer issues. Champion the voice of the customer in internal planning and process design.
• Policy and Process Governance: Recommend and implement changes to policies and procedures that improve operational effectiveness and compliance. Ensure alignment with legal and regulatory requirements.
• Strategic Planning: Lead initiatives to modernize time off and leave management systems reduce handoffs and streamline workflows. Support transformation efforts that reduce cycle times and improve data visibility for payroll and compliance reporting.

Required for All Jobs

• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

Education

• Bachelors Degree or equivalent experience required
• Masters Degree preferred

Work Experience

• Typically 10 years - Progressive leadership experience in HR Operations Shared Services or Customer Service environments with a focus on leave and time management

Knowledge Skills and Abilities

• Proven ability to lead and develop large distributed teams and manage complex service delivery models.
• Strong analytical skills with experience using data to drive decisions and improve performance.
• Deep knowledge of federal state and local leave laws and timekeeping regulations.
• Excellent communication and stakeholder management skills.
• Ability to effectively manage and lead through change.
• Experience in a high-volume customer-centric service environment.
• Familiarity with agile methodologies and continuous improvement frameworks (e.g. Lean Six Sigma).
• Experience implementing or managing enterprise HRIS/timekeeping systems (e.g. Oracle Workday Kronos).
• Prior experience supporting transformation initiatives or system implementations.
• Ability to think strategically think outside the box and bring in operational market best practices

Work Environment

Work in clean pleasant and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

Travel Requirements

25% Travel some international travel required.

The preferred location for this role is Atlanta GA and the salary range for this location is $106300.00 to $233800.00. All qualified external applicants will be considered for an in-office role based in Atlanta. All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered for remote hire at the companys discretion. The candidates final salary offer will be based on the candidates skills education work location and experience.

A candidates compensation may also include bonuses consistent with TriNets corporate bonus plan.

Additionally subject to applicable eligibility requirements TriNet offers permanent full-time employees a variety of benefits including medical dental and vision plans life and disability insurance a 401(K) savings plan an employee stock purchase plan eleven (11) Company observed holidays PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race religion color disability medical condition legally protected genetic information national origin gender sexual orientation marital status gender identity or expression sex (including pregnancy childbirth or related medical conditions) age veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact to request such an accommodation.