Technical Support Executive

Zanzibar - Tanzania

Monthly Salary: Not Disclosed

Experience Required: 5-8years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Summary:

Our client who is in the travel technology and information systems industry is seeking a Technical Support Executive to join their team. The Technical Support Executive will be responsible for providing technical assistance to clients ensuring seamless operation of systems and maintaining customer satisfaction. The role involves troubleshooting hardware software and network issues managing client relationships and ensuring smooth technical service delivery. The ideal candidate is a problem solver with strong technical expertise excellent communication skills and a customer-centric mindset.

Responsibilities:

Provide timely and effective technical support to customers before and after sales.
Install configure and troubleshoot computer systems servers and networks.
Handle customer inquiries and offer step-by-step guidance to resolve technical issues.
Document monitor and track customer issues through a ticketing system to ensure prompt resolution.
Maintain the security and integrity of databases and IT systems by enforcing access controls.
Collaborate with internal teams to identify and implement technical improvements.
Conduct client interviews to gather information and provide tailored technical solutions.
Educate clients on product features system usage and best practices to reduce recurring issues.
Prepare periodic reports on technical operations performance and customer satisfaction.
Stay updated with technological trends and new developments relevant to company products.
Mentor and guide junior technical staff to enhance departmental performance.

Requirements

Diploma or Degree in Information Technology Computer Science or a related field.
Proven experience in providing IT technical support or customer service in a tech-driven environment.
Strong knowledge of computer systems operating systems software and networks.
Excellent troubleshooting analytical and problem-solving skills.
Strong communication and interpersonal skills with the ability to explain technical concepts clearly.
High level of professionalism and commitment to customer satisfaction.
Ability to prioritize multiple tasks work independently and meet deadlines.
Competence in writing clear documentation and technical reports.
Positive attitude toward change and continuous improvement.

Job Summary:Our client who is in the travel technology and information systems industry is seeking a Technical Support Executive to join their team. The Technical Support Executive will be responsible for providing technical assistance to clients ensuring seamless operation of systems and maintainin...

Job Summary:

Responsibilities:

Provide timely and effective technical support to customers before and after sales.
Install configure and troubleshoot computer systems servers and networks.
Handle customer inquiries and offer step-by-step guidance to resolve technical issues.
Document monitor and track customer issues through a ticketing system to ensure prompt resolution.
Maintain the security and integrity of databases and IT systems by enforcing access controls.
Collaborate with internal teams to identify and implement technical improvements.
Conduct client interviews to gather information and provide tailored technical solutions.
Educate clients on product features system usage and best practices to reduce recurring issues.
Prepare periodic reports on technical operations performance and customer satisfaction.
Stay updated with technological trends and new developments relevant to company products.
Mentor and guide junior technical staff to enhance departmental performance.

Requirements

Diploma or Degree in Information Technology Computer Science or a related field.
Proven experience in providing IT technical support or customer service in a tech-driven environment.
Strong knowledge of computer systems operating systems software and networks.
Excellent troubleshooting analytical and problem-solving skills.
Strong communication and interpersonal skills with the ability to explain technical concepts clearly.
High level of professionalism and commitment to customer satisfaction.
Ability to prioritize multiple tasks work independently and meet deadlines.
Competence in writing clear documentation and technical reports.
Positive attitude toward change and continuous improvement.