Hiring Immediately! International Voice Process – Customer Service Associate | Thane | Upto 35K
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are BROWNROOF a highly trusted recruitment agency and were hiring on behalf of our prestigious international healthcare BPO client in Thane. This is your opportunity to join a leading organization with excellent earning potential and career growth.
Position: Associate - International Inbound Voice Process
Location: Thane
Salary: Upto 35000 per month
Employment Type: Full-Time Permanent
Key Highlights:
5-Day Work Week with Rotational Offs
Permanent Employment
Clear Growth Path & Career Development
Professional Work Environment with Global Exposure
Job Responsibilities
1. Handle inbound calls from international customers with empathy and professionalism.
2. Listen actively to customer concerns and provide accurate information about healthcare services.
3. Resolve queries efficiently using CRM software and internal knowledge bases.
4. Document all interactions and maintain detailed records in company systems.
5. Collaborate with team members and supervisors to ensure seamless service delivery.
6. Meet individual and team performance targets while maintaining quality standards.
7. Adapt to a fast-paced environment and manage multiple tasks simultaneously.
Requirements
What Were Looking For:
- Excellent English Communication Skills (Verbal & Written)
- Strong Problem-Solving & Analytical Abilities
- High Empathy & Active Listening Skills
- Computer Literacy & CRM Knowledge
- Comfortable Working in Night Shifts
- Flexibility with Rotational Week Offs
- Minimum 1 Year in Customer Service (Voice Process)
- Healthcare BPO Experience is a BIG ADVANTAGE
- Minimum HSC Passed (Graduates Preferred)
Benefits
Perks and Benefits:
1. Competitive salary package up to 35000 per month (or even higher for exceptional candidates)
2. Permanent employment with growth opportunities.
3. Exposure to international healthcare processes.
4. Skill development in CRM tools and customer service excellence.
5. Collaborative team environment with supportive management.
6. Clear career progression path within the organization.
Required Skills:
What Were Looking For: Excellent English Communication Skills (Verbal & Written) Strong Problem-Solving & Analytical Abilities High Empathy & Active Listening Skills Computer Literacy & CRM Knowledge Comfortable Working in Night Shifts Flexibility with Rotational Week Offs Minimum 1 Year in Customer Service (Voice Process) Healthcare BPO Experience is a BIG ADVANTAGE Minimum HSC Passed (Graduates Preferred)
Required Education:
Graduate Preferred
Company Industry
IT Services and IT Consulting
Key Skills
- Catering
- Asset
- Corporate Finance
- Environmental Science
- Linux Administration
