Automotive Service Advisor (Karnataka)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Service advisor
Key Responsibilities
Customer Interaction & Service Booking
Greet customers and schedule service appointments.
Understand customer concerns and vehicle issues.
Explain service requirements repair options and costs.
Job Card Preparation & Coordination
Prepare accurate job cards/work orders.
Communicate repair/maintenance needs to workshop technicians.
Ensure correct allocation of jobs to mechanics.
Advising & Upselling
Recommend additional services or preventive maintenance.
Upsell value-added services accessories and extended warranties.
Workshop Communication
Act as a bridge between the customer and workshop team.
Track job progress and keep customers informed.
Ensure timely completion of service/repair.
Cost Estimation & Approval
Provide accurate repair estimates.
Obtain customer approval before carrying out additional work.
Quality Check & Vehicle Delivery
Inspect serviced vehicles before handover.
Explain work done costs and warranty coverage to the customer.
Ensure smooth and timely delivery of vehicles.
Customer Relationship Management
Handle customer complaints and resolve issues.
Follow up with customers post-service for feedback.
Maintain long-term relationships to build loyalty.
Documentation & Compliance
Maintain service records and job documentation.
Ensure compliance with manufacturer and company standards.
Skills Required
Strong communication & interpersonal skills.
Technical knowledge of automobiles.
Problem-solving & conflict resolution skills.
Customer service orientation.
Sales and upselling ability.
Time management & multitasking.
Requirements
Benefits
Required Skills:
Should have excellent communication customer service skills & business acumen. Knowledge of 2-wheeler or 4- wheeler service and repair processes preferably 2W EV knowledge Ability to explain technical information to customers. Strong problem-solving and conflict resolution skills. Multitasking and time management abilities. Patience and empathy when dealing with customer concerns. IT or DMS working knowledge. Basic computer skills for data entry and documentation. Preferable Skills - 2W EV Knowledge Understanding of battery SOC (State of Charge) deep discharge and charging/discharging processes. Knowledge of wiring diagrams sensor management and electrical circuits. Familiarity with BLDC motors Hall sensors and the working principle of Magneto. Knowledge of CDC (Charging-discharging) working cycles. Experience with battery BMS connector placement controllers and cell rotation principles. Experience: Minimum 2 years of experience Education qualification: - Any Graduate or ITI in Electrical or Diploma in Electrical &Electronic Engineering.
Required Education:
12th
Company Industry
Airlines and Aviation / Aviation and Aerospace Component Manufacturing
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
