Program Support Specialist Wagner-PeyserMSFW (MA3) OlympiaFlexible-Telework

The ideal candidate will have at least one year of experience working in the Wagner-Peyser/MSFW Programs. They will thrive in a fast-paced work environment and enjoy supporting others by providing training tools and resources necessary for quality customer service.

Do you want a job that changes peoples lives and helps communities across all of Washington State The Program Support Specialist (PSS) is a statewide position that helps run and support Washington States systems for helping people find jobs including the broadly inclusive Employment System (also known as Wagner-Peyser) and the more focused Migrant and Seasonal Farm Worker program (MSFW). This position reports to the Employment Services and Economic Inclusion Manager and serves as a statewide senior level subject matter expert within the Wagner-Peyser and MSFW programs. This position will further our agencys mission by delivering program information technical assistance specialized consultation and support to staff in the Wagner-Peyser and MSFW programs and in the broader WorkSource addition this position will serve as the program lead for performance management monitoring and providing technical assistance to the field and make recommendations to the program operator on improvement strategies and complex issues and problems. They will assist with developing and updating procedures and policies to implement new facets to the program and/or activities and training new staff as needed. They may serve as a program representative on various internal teams special projects and initiatives. Coordinate program services and resources; act as a program liaison and provide reports and consultation to internal and external entities regarding the functions of the program. Also this position coordinates with all ESD Divisions the 12 Local Workforce Development Boards and WorkSource supervisors and field staff across the state.

As the Program Support Specialist you will help lead the Wagner-Peyser and MSFW programs and provide leadership and support to the WorkSource system with a focus on helping more people enter secure careers. You will be a force for economic inclusion and equity along with a team of like-minded professionals.

Some of what youll be doing:

• Provide program expertise training and technical assistance to WorkSource offices and the statewide Wagner-Peyser and MSFW programs.
• Lead teams and develop/promote processes that lead to the continuous improvement of service delivery to meet the needs of both the customer and the agency.
• Create and maintain program specific desk-aides standard operating policies procedures and manuals to ensure compliance with all programmatic rules regulations and laws.
• Review and interpret state and federal rules and regulations; inform staff of agency changes and adjustments; ensure policies and procedures are understood and followed; design and deliver related training to employees statewide.
• Assist Employment Services and Economic Inclusion Manager with oversight of program services to meet or exceed performance measures; assist with establishing measurable goals and expectations initiatives and indicators in support of the agency mission vision business goals workforce and WorkSource system.
• Conduct research and analyze data to identify program needs and participant eligibility for continued program participation and ensures policies and procedures are being followed.
• Identify potential performance or operational problems analyze and evaluate operating performance data and provide management a set of options and recommendations.

To request a detailed position description click here.

Required:
A combination of education and/or relevant experience that totals seven(7)or more years.

OR:One (1) year experience as a WorkSource Specialist 5 or equivalent class within the Employment Security Department or another states Employment Security agency

OR: Two (2) years of experience as a WorkSource Specialist 4 or equivalent class within the Employment Security Department or another states Employment Security agency AND one year experience as a designated lead.

OR:A Bachelors degree and three (3) yearsof relevant experience in workforce development social or human resource services public relations or public contact work such as: unemployment insurance social services human resource services education public relations benefits programs insurance claims law enforcement and banking OR a combination of education and/or relevant experience which includes one year experience as a designated lead.

• Must have a minimum of one year experience in Wagner-Peyser/MSFW Program or a related workforce development program.
  
• Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check.
• Occasional travel is required bothregionally and statewide.

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.

Ouragencys mission and values drive every decision that we make determine how we interact with others and are at the core of who we are. We value Access Love Belonging Equity and Stewardship. We understand that a work environment that respects your work/life balance is key; thats why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support value and trust our employees are empowered to grow and develop into their best self.

Opportunity for All
We strive to create a working environment that includes and respects cultural ethnic racial religious sexual orientation and gender identity diversity. Women racial and ethnic minorities people with disabilities people over 40 years of age people with religious beliefs veterans or people with military status and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process if you need this job announcement in an alternate format or if you have general questions about this opportunity pleasecontactJeanette Nelsonor theTalent Acquisition Team orWashington Relay Service 711. If you are having technical difficulties creating accessing or completing your application please contact or or toll free Washington Relay 711.