Manager, Strategic Communications

Key Responsibilities

Execution & Support
communication plans and campaigns that are aligned with the Head of Strategic Communications.
edit and distribute press releases speeches policyholders and shareholders communications social media posts and intranet content.
consistency in messaging and brand voice across all communication touchpoints.

& Stakeholder Engagement
media enquiries and coordinate with members of the press.
the media contact data base manage media monitoring track press coverage and reporting ensuring timely updates on coverage sentiment and emerging issues.
media engagement including coordinating interviews press events and responses to press queries briefing notes Q&As and talking points for leadership.

Communications
plan and execute employee and distribution channel communication campaign (Townhalls distribution channel events).
with HR and business units/functional leads to ensure employees and the distribution channels are informed and aligned with corporate developments business priorities and company initiatives.
employee feedback to improve communication effectiveness.

Creation & Storytelling
high-quality content for speeches presentations social media and corporate marketing collateral.
complex insurance topics into simple engaging narratives for different audiences.
a content calendar aligned to corporate priorities.

& Social Media
corporate and CEOs LinkedIn ensuring consistent voice timely updates and proactive engagement.
analytics to measure impact and engagement as well as to optimise content performance.

& Crisis Support
potential issues and escalate risks to the Head of Strategic Communications.
holding statements Forum responses FAQs and internal updates when needed.
and update the crisis communications playbook when needed in tandem with the Head of Strategic Communications.
crisis simulation exercises as well as strategic communications as part of actual issues and crisis management.

Qualifications

Bachelors degree in Public Relations Public Affairs Communications Journalism Marketing or related field.

5-7 years in in corporate communications public relations corporate affairs media relations brand management or marketing preferably within financial services insurance or a regulated industry.

Strong writing editing and digital content creation skills

Must be conversant in written and spoken English and Chinese/Mandarin (to review contents engage & support our spokesperson in Chinese/Mandarin).

Experience in press relations/managing the press social media platforms (LinkedIn podcasts vodcasts etc) reputation management change and stakeholder communications crisis communication and management.

Exposure to sustainability communications a plus.

Core competencies and traits
Strategic thinker - ability to align communication with business priorities and the companys strategic direction
Excellence in communication - excellent written speaking storytelling and messaging capabilities for diverse audiences and across different communication formats; must be well verse in written and spoken English and Chinese/Mandarin
Hands-on and execution oriented able to manage multiple projects effectively
Adept at relationship building expertise in managing diverse internal and external stakeholders to advance communication objectives; works well across diverse stakeholders and can foster collective ownership of goals
Adaptable and resilient - is composed and work well under pressure and tight deadlines; able to manage crises and criticism effectively
Empathetic sensitive to diverse stakeholder needs and perspectives especially in sustainability and inclusion contexts
A Self-starter - adept at responding quickly thoughtfully and effectively to changing priorities in a demanding and fast-paced environment
Has strong business acumen understand the broader business context including financial operational market and regulatory dynamics to effectively support strategic communication strategy tactics and decisions to advance the companys strategic and commercial objectives i.e. to balance commercial imperatives with the expectations of investors regulators community and employees
Collaborate team player can work with cross-functional stakeholders.
Meticulous and creative - keen eye for detail and a strong sense of urgency and responsibility to consistently deliver high-quality work