Workplace Solutions Customer Service Analyst
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Job Location:
Monthly Salary:
Posted on:
29 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.
Job Responsibilities
Provide excellent customer service via email and phone at 1stand 2ndlevel response
Escalate unresolved issues to 2ndand 3rdline support teams
Interact with other areas of the company in resolving queries raised by clients and participants (Operations Payments Settlement Trading IT Product Design Sales etc)
Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
Maintaining contact with customers throughout the ticket life cycle
Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.
Required Qualifications Capabilities and Skills:
Excellent Customer Service skills in telephone and email etiquette through the Swedish or Norwegian languages
Strong problem solving skills.
Client focus interpersonal skills and ability to network.
Proactivity and Continuous Improvement mindset.
Maintains highest level of technical skill in field of expertise.
This position requires a high degree of discretion and judgement.
Passion for learning new things every day and a continuous improvement mindset
Preferred Qualifications Capabilities and Skills:
University degree in Economics Finance or equivalent work experience desired.
Experience in Customer Service role preferably in the Financial Services or Software industry.
Experience with Contact Center solutions
Fluency in one of the following languages: Spanish Italian French Finnish or Polish
Other languages are also advantageous with examples including Czech German or Arabic.
Required Experience:
IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
