German, Customer Support Agent

Are you passionate about technology and cars If so Bosch Service Solutions is the place for you. Here you will have the opportunity to work for a leading global motor company assisting customers who drive automobiles motorbikes or use power equipment.

You will provide assistance with questions on the product portfolio import/export procedures first-level technical support complaints and support with the use of the IoT technologies these vehicles are equipped with including this role you will utilize your language skills in German to provide outstanding customer service and support.

- Manage incoming contacts such as phone calls emails and letters from customers: This involves promptly and professionally handling all incoming communication from customers ensuring that their inquiries and concerns are addressed in a timely manner.

- Provide information about products resolve client queries and explain company policies: As a customer service representative you will be responsible for providing accurate and detailed information about the companys products addressing any questions or concerns that customers may have and explaining company policies in a clear and helpful manner.

- Serve as a brand ambassador and provide outstanding service to clients: As a customer service representative you will be the face of the company representing its values and commitment to exceptional service. You will strive to provide an outstanding customer experience building rapport with clients and ensuring that their needs are met with professionalism and care.

You bring the passion and well give you the training. This role includes a company-paid training of 2-3 weeks so you can become an expert in vehicles customer support and internal procedures.

If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience we encourage you to apply and join our dynamic and inclusive team.

What we offer: 

• Immerse yourself in an international network and take advantage of diverse opportunities within a global employer including training and internal growth.
• Enjoy a full-time position with a long-term contract. Your recruiter will give you more details on this. 
• Work Monday to Friday Weekends free. This means more time for your adventures. We work 39 hours per week. You will be working in the following rota: 08:00-16:00 09:00-17:00 10:00 -18:00
• Experience the freedom of a remote work setup that allows you to balance your professional life with your passion for biking and exploring the outdoors.
• Access exclusive employee discounts on Bosch Power Tools and Home Appliances perfect for your next DIY project or home upgrade.
• Thrive in a fun rewarding working environment that encourages creativity and innovation.
• Full training in customer service including automotive product portfolio customer experience techniques apps IOT (Internet of Things) and software. Get ready to learn a lot!
• Free psychological support in English or Spanish.
• Weekly free fruit in the office to stay refreshed.
• Access to private health insurance at a reduced price under Boschs insurance policy.
• Annual Christmas box (this year may arrive late but youll get it in december 2026). 
• 32 calendar days of paid holidays per year.

Qualifications :

-Previous customer service experience is desirable but not essential
- Strong problem-solving skills and ability to handle customer queries with empathy
- Positive attitude and willingness to learn
- People Person - you enjoy working in a collaborative team environment
- Tech savvy and analytical
- C2 level in German Fluency in English. Interviews might be in English or German. Initial training is 100% in English. 
- Candidates must be based in Barcelona and hold a NIE number. 

Additional Information :

Diversity is an integral part of our corporate strategy and is anchored as one of our values in the We are Bosch mission statement. For us diversity is reflected in the uniqueness of our associates their personalities experiences and perspectives. By including everyone and ensuring equal opportunities we unleash our full potential. We are dedicated to ensuring that our hiring processes are fair inclusive and free from bias. We are committed to hiring individuals regardless of culture generation race religion an belief neurodiversity gender identity sexual orientation or disabilities.

Remote Work :

No

Employment Type :

Full-time