CRM Lead

Make your mark for patients

We are looking for aInsights to Impact CRM Leadwho isintellectually curious self-driven and adaptableto join ourEcosystems Operations team based in ourAtlanta Georgiaoffice in theUnited States. Thishybridposition requires a minimum of 40% on site presence.

About the role
You will manage the CRM system from a business perspective being the central contact for all strategic tactical and training related issues for the CRM system. The I2I CRM Lead integrates perspectives from end users across the organization and leads their team to deliver optimal user experience and drive the development of new capabilities.

Who youll work with
You will work with Sales Marketing Medical Market Access Compliance Customer Data Operations Team Brand teams Operations IT and other internal end users. Externally you will work with our CRM software provider as well as consultants and vendors.

What youll do

• Lead and develop a CRM team: Manage coach and support CRM Business Partners handling all aspects of people management.

• Drive collaboration: Build strong relationships across departments (sales marketing medical market access etc.) and externally to ensure effective CRM evolution and alignment.
• Strategic partnership: Work closely with the external CRM software provider IT system owner and Patient Value Unit stakeholders to shape the CRM systems long-term roadmap and strategic decisions.

• Architect the future of our global CRM ecosystem by leading the evaluation selection and operationalization of our next-generation CRM platform (Veeva or Salesforce) as our current Veeva/SF partnership sunsets within the next five years.
• Collaborate with global and regional stakeholders (including IT business units and external partners) to shape the CRM roadmap operationalize the migration and deliver a scalable future-ready solution.

• Oversee system changes: Coordinate with IT to plan deliver and adopt updates modifications and best practices.
• Champion user experience: Identify and act on opportunities to improve end user experience respond to user inquiries and ensure high engagement and value from the CRM system.
• Governance and compliance: Act as Process Data Owner document policies lead the CRM Change Advisory Board and ensure compliance with business procedures.
• Training: Own the creation delivery and certification of end user training for the CRM system.

• Data integration: Partner with the Customer Data Operations team to ensure seamless integration between sales incentive compensation CRM and reporting systems.

Interested For this role were looking for the following education experience and skills
Minimum Education Qualifications Skills

• Bachelors degree or higher in finance business or engineering or any of relevant discipline such as Business technology Information management Business analytics Operations management or MBA

• 10 years minimum experience working in the Pharmaceutical industry
• 5 years minimum experience working with a CRM system
• Project management experience working in a cross functional team
• Experience with platform migrations or large-scale implementations
• Familiarity with CRM governance and data compliance standards

• Excellent communication and negotiating skills with people at different levels (both verbal and written)
  
  

This positions reasonably anticipated base salary range is $148000 - $194300 per year. The actual salary offered will consider internal equity and may also vary depending on the candidates geographic region job-related knowledge skills and experience among other factors.

Are you ready to go beyond to create value and make your mark for patients If this sounds like you then we would love to hear from you!

About us
UCB is a global biopharmaceutical company focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe inspired by patients and driven by science.

Why work with us
At UCB we dont just complete tasks we create value. We arent afraid to push forward collaborate and innovate to make our mark for patients. We have a caring supportive culture where everyone feels included respected and has equal opportunities to do their best work. We go beyond to create value for our patients and always with a human focus whether thats on our patients our employees or our planet. Working for us you will discover a place where you can grow and have the freedom to carve your own career path to achieve your full potential.

At UCB weve embraced a hybrid-first approach to work bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employment decisions will be made without regard to any characteristic protected by applicable federal state or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment your employment with UCB or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws orders and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.