Support Specialist Arn

IT Support Specialist Arlanda

Be part of enabling the digital future for your colleagues!

Are you someone who enjoys being at the heart of operationsAre you technologically interested and want to learn moreThen we are looking for you to be our new IT Support Specialist colleague!

You will contribute to safe and efficient operations in an industry where time and reliability are crucial. Your clients are both administrative users and operational personnel including pilots cabin crew and ground crew with IT solutions that keep SAS running at the airport. You will be a key resource in our IT department and help ensure stable operations high user satisfaction and effective problem resolution across the organization.

Challenges you will work on:

In this role you will act as the main point of contact for Digital & IT at your airport capturing ideas identifying functional needs and representing SAS Operations on-site. Youll serve as the eyes and ears of the Digital & IT organization ensuring smooth collaboration between local operations and central IT.

You will participate in service design development delivery and operations within assigned areas working closely with both internal and external stakeholders to secure efficient airport operations through IT systems mobile solutions and user self-service tools.

As a Digital Solutions Ambassador youll promote and support our digital tools and mobile devices while ensuring that the operational teams needs and requirements are understood and addressed. Your focus will always be on simplicity automation and continuous improvement in delivery processes.

You will also handle order management for products services and subscriptions within your assigned service area specifically those that cannot be ordered through self-service channels. During working hours you will act as the on-site single point of contact (SPOC) for the SAS Service Desk.


Key Responsibilities

User Support and Troubleshooting

• Provide support to employees via phone email chat and in person.
• Diagnose and resolve issues related to operating systems software networks and peripherals.

Microsoft 365 and Cloud-Based Services

• Support users in Outlook Teams SharePoint OneDrive and other Microsoft 365 tools.

Hardware and Software

• Install configure and maintain PCs printers and other IT equipment.
• Manage and support mobile devices (iOS and Android) via MDM solutions.
• Ensure device compliance with corporate policies and access rights.
• Perform software installations updates and license management.

Network and Connectivity

• Troubleshoot Wi-Fi VPN LAN and remote access issues.
• Collaborate with network administrators to ensure stable and secure connections.

Documentation and Process Improvement

• Update and maintain knowledge bases and IT support guides.
• Contribute to the improvement of internal routines and ITSM processes.

Onboarding and Offboarding

• Prepare IT equipment and access for new SAS employees.
• Ensure proper offboarding and secure data handling when employment ends.

The Team

You will be part of a diverse team composed of talented colleagues from various backgrounds who are passionate and interested about service support and everything IT.

Our team values collaboration innovation and a commitment to excellence. We support each other and drive to create a positive and inclusive work environment where everyone can succeed.

To be successful we believe you have:

You enjoy working with different stakeholders analyze problems and come up with working solutions together with stakeholders. You can communicate with various end-users are eager to understand their needs and able to transfer them into IT requirements. To be as successful as possible we welcome your previous experience from working within an airline and your high knowledge about SAS Operations. We also believe you possess broad interest in Microsoft products and platforms.

Beside your proven track record we find it beneficial with skills or interest in:

Microsoft Windows 11 & Office 365 services
iOS & Android devices and enrollment processes
Microsoft MDM Intune
IT Communication/LAN/WAN/WIFI
Security Awareness
End User Training
Experience of Change Management & Digital Transformation
Advanced English in speech and writing
Fluent in one of the Scandinavian languages and good understanding of other Scandinavian languages
Knowledge of relevant operational business processes
Knowledge of ITIL and ServiceNow

Our Culture at SAS

At SAS we are dedicated to caring for each other delighting our travelers and driving the transformation towards sustainable aviation. As a future colleague on our team youll join a culture where we work collaboratively towards common goals recognize each others contributions and celebrate successes. Our focus is on safe sustainable and punctual execution and we are committed to protecting our planet while transforming SAS for the future. This is an empowering workplace where you can thrive grow and take ownership of your work. Join us at SAS and be part of shaping the future of aviation!

Additional information

• Deadline for application: 27/10/25. Please send us your CV as soon as possible as interviews are conducted continuously and the position may be filled before the application deadline. Note that we are not able to handle any applications that are sent by email due to GDPR regulations.
• Position: Fulltime (100%).
• This position is based in Arlanda Airport Stockholm and you will be expected to work onsite. You will report to Head of IT Support at Frösundavik.
• A background check will be conducted at the final stage of this recruitment process as this role is security classified and located at an airport. If you are aware of any specific matters that may come up during this background check we kindly ask you to be transparent about them during the recruitment process.
• The position requires that you have a valid driving license.

If you have questions about this position you are welcome to contact Head of IT Support Please note that we are not able to handle any applications that are sent by email due to the GDPR regulations.


Come and fly with us!

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