Customer Service Agent Home First (Internal Applicants Only)

(PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS)

Department: Adults and Communities Care Pathway

Worker Location:County Hall Leicestershire / Hybrid

Working Hours:37 hours per week - Monday to Friday

Contract Type: Permanent

Responsible To: Home First Team Leader
Salary: GradePer Annum (pro rata for part time)

Closing Date:Tuesday 28th October 2025

Are you passionate about making a real difference in peoples lives

We are seeking a dedicated and compassionate Customer Service Agent to join our Adult Social Care team within the Home First Hospital Discharge service.

If you are enthusiastic caring and eager to contribute to a supportive environment we would love to hear from you.

Job Purpose:

The position forms part of our hospital discharge team and will provide advice and information to people and partners accessing our services whilst data inputting and maintaining accurate records.

About You:

The ideal candidate will have excellent communication skills an ability to use IT systems a person-centred approach and experience in delivering high quality customer service. You will work alongside a committed team to ensure the highest quality of care and support is provided at all times.

• Experience of working in a customer facing role.
• Experience of working effectively as part of a team.
• Able to utilise information technology
• Organised and able to respond to conflicting demands and to prioritise work
• Excellent written and verbal communication skills
• Fast and accurate keyboard skills with good attention to detail

We would also expect you to shareour commitment to our valuesand will ask you to evidence when you have demonstrated them as part of the interview process.

Interested in Flexible Working

We are keen to support employees to balance their working life with other commitments. Thereforewherever possible we will consider working arrangements that suit an individuals personal circumstanceswhilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below. This may include requests for term-time working part-time hours compressed hours flexible start and finish times home/remote working etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in theOur Working Stylespage on our career site.

For more information or an informal discussion please contact:

Darsha Patel Team Manager

Telephone:

Email:

OR

Jenny Pick Strategic Service Manager

Telephone: 0

Email:

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality diversity and inclusion at every warmly welcome and encourage applications from people of all backgrounds as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our particularly welcome applicants from Ethnically Diverse and LGBTQ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job please click Apply Now. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section more information see theHow to Applysection on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

If you have any technical issues when trying to apply for this post please contact our Employee Service Centre: applying for this post you agree to ourTerms and Conditions.