At AQA were committed to advancing education and were committed to our people. As the largest provider of academic qualifications in the UK we mark over 10 million exam papers each year and its our people who make this happen.

Administrator - Entries and Results Team

Fixed Term Contract until 7th August 2026

Manchester

Salary: 23280 - 25419

Hybrid Working

Are you someone whos sharp with detail confident with systems and thrives in a fast-paced deadline-driven environment Look no further we have the job for you!

We are an exam board who manage approximately 3.7million exam papers every year. Your job is to make sure that the details of the entrants are all aligned and correct.

Whats in It for You

• Impactful work that supports learners nationwide.

• Hybrid working with an average of 2 days a week in the office (your first 2 weeks will be full-time in the office to make sure you know what you are doing!)

• There are loads of company benefits including a 35 hour working week 14.5 days leave and bank holidays on top the opportunity to join lots of network groups (LGBTQ neurodiversity disAbility empowering women wellbeing ethnic minority and more) an extensive online learning platform days for volunteering a fantastic pension (up to 11.5% employer contributions) and more

At AQA we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our D&I strategy ensures that everyoneregardless of religion ethnicity gender identity or expression age disability sexual orientation or backgroundis valued respected and empowered to thrive. We actively promote inclusive language avoid stereotypes and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.

What youll do:

• Identify anomalies in details and work with schools and exam centres to resolve queries via CRM email and phone.

• Keep data accurate and compliant.

• Spot and suggest improvements to how we work.

• Use tools like Office 365 Dynamics CRM and internal databases to stay on top of tasks.

• Work with teams across the business to deliver a smooth experience for our customers.

What youll bring:

• Strong administration skills and a knack for getting things right first time.

• Ability to juggle multiple tasks and stay calm under pressure.

• Clear professional communication written and spoken.

• Flexibility to adapt to change and work across different areas.

• Solid experience with Microsoft Office; CRM/database knowledge is a plus.

How to apply

Upload your most recent CV with a cover letter to explain why you are the best person for the job.

Applications will close at 23:59 on Monday 3rd November 2025

Interviews will be in the Manchester office in the weeks beginning 24th November and 1st December so that you can see where you will be working.

All applications will receive a written response.

#CRE23

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

Purpose:
The Entries Administrator within Entries & Results is responsible for the delivery of accurate and timely administrative tasks that support all entries results and certificate-related processes.
This role is essential to delivering excellent customer service and maintaining the integrity of the entries and results lifecycle ensuring learners receive timely and accurate results. Administrators work as part of a wider team that champions continuous improvement and delivers process efficiency while maintaining compliance with internal standards and external regulations.
As a team we engage positively with internal and external stakeholders demonstrating professionalism flexibility and the values that underpin the trust placed in AQA. The Entries and Results team ensures that centres and customers receive a consistent and high-quality service experience at every interaction. Administrators are expected to manage their workload responsibly contribute to departmental goals and identify improvements to enhance operational :
The Entries & Results department sits withinOperationsand COO and plays a critical role in managing qualification entries awarding outcomes and supporting customers throughout the results lifecycle. This includes interactions with students centres exam officers and internal areas such as Logistics Assessment IT Customer Services Marking Reconciliation.
The Administrator reports to a Team Leader and works closely with colleagues across the broader AQA Operations landscape. This is a Manchester-based role.
Activities:
Deliver exceptional customer service providing support via CRM email phone and in person.
Accurately resolve and process centres entries and entry exceptions efficiently and within service level agreements.
Ensure data accuracy and compliance across all entries and results processes.
Support the delivery of new and existing processes as needed including those impacted by regulatory or technological change.
Contribute to continuous improvement efforts to enhance service quality drive efficiencies and eliminate waste.
Use relevant systems (CRM Puzzel Office 365 databases trackers reporting tools) to manage workflow and ensure delivery targets are met.
Escalate risks issues or delays proactively and communicate with relevant teams.
Work cross-functionally with internal departments to deliver customer-focused outcomes.
Maintain compliance with AQA policies and legislative requirements including but not limited to HSE Equal Opportunities and ISMS.

To be successful in this role you will need to know:
How to exemplify AQAs values and behaviours to inspire others and deliver a positive internal and external customer experience.
How to complete administrative tasks accurately and efficiently in a regulated and deadline-driven environment.
Manage multiple tasks and priorities to deliver high-quality outcomes under pressure.
To have strong attention to detail and the ability to review and check documentation with accuracy and speed.
How to communicate clearly and professionally with customers and colleagues in person over the phone and in writing.
How to support change in response to evolving business or regulatory needs.
Demonstrate flexibility to adapt across multiple business areas.
Experience with Microsoft Office programs especially Word Excel Outlook and Dynamics CRM; familiarity with database systems is beneficial.