Guest Service Agent (Receptionist)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Sofitel Melbourne On Collins is seeking an experienced Guest Service Agent to join our Front Office team.
As a Guest Service Agent you will be passionate about providing a luxurious experience for our guests at every touch point. You will take the time to listen to our guests and make them feel heard and to do that you are genuinely fascinated by people curious and an excellent story spotter. You will be responsible for providing professional and personalised service to all hotel guests visitors and ambassadors ensuring maximum guest satisfaction.
To be successful in this sought after position you will have excellent attention to detail effective communication skills proven experience within a quality establishment and above all else pride yourself on ability to exceed both the guest expectations and hotel standards.
Qualifications :
Be highly organised and able to effectively manage priorities
Handle tasks carefully and correctly be thorough and exact in details with a sense of urgency
Demonstrate versatility in responding to guest requests and situations
Remain calm and effective in high volume work situations
Be good team player; contribute to and assist co-workers without being asked
A professional appearance and attitude that is reflective of our brand
Flexibility to work a rotating roster including early mornings late nights weekends and public holidays
Additional Information :
Benefits and Perks:
Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
We live by our Heartist principles that is the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued inspired and to strive for greatness every day.
We offer our Heartists:
- Build a career with the largest hotel group in the Pacific
- Central accessible location in Melbournes CBD
- Laundered uniforms
- Complimentary hotel stay package for your work anniversary
- Worldwide employee and family and friends benefits at Accor Hotels
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
