Senior Night Guest Service Agent
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Job Location:
Port Douglas - Australia
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Oaks Port Douglas Resort are looking for a full time Senior Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth professionalism and a personal touch wed love to hear from you.
From the moment guests arrive your welcoming presence will make them feel right at home. Youll play a vital role in guiding them through their stay; from smooth check-ins and check-outs to sharing local tips on attractions and eateries leaving a lasting impression with your superb customer service and positive energy.
Key Responsibilities Include:
- Provide a warm and friendly reception to guests upon arrival ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests colleagues and stakeholders across various channels including in-person phone and email to provide exceptional service.
- Oversee the accurate processing of guest reservations updates and special requests utilising property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay offering prompt assistance resolving issues and providing personalised recommendations to enhance their experience.
Qualifications :
Successful candidates will have:
- Proven Senior-Level experience in front office or customer-facing roles delivering exceptional guest service independently managing complex situations and leading by example
- Strong proficiency in property management systems with Opera Cloud experience highly regarded.
- Exceptional communication skills with the ability to articulate information clearly and professionally across all mediums.
- A proactive and confident approach to resolving guest issues consistently exceeding expectations through sound judgement and effective problem-solving.
- Experience in mentoring or guiding junior team members leading by example to uphold service standards and operational excellence.
- Maintains a polished and professional presentation reflecting the values and standards of the organisation.
- Fully committed to a dynamic work schedule including the ability to work weekends public holidays and varying shifts to meet operational requirements
Additional Information :
At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance:
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400 top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: EAP and tailored wellness support.
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth.
Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
