Implementation Manager
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Job Location:
Carson, CA - USA
Yearly Salary:
USD 95000 - 100000
Posted on:
22-10-2025
Vacancies:
1 Vacancy
Department:
Job Summary
Summary/Objective:
The Implementation Manager is responsible for onboarding and integration of new clients projects and solutions within our 3PL network. This role ensures that operational technical and customer-specific requirements are met through effective project management cross-functional collaboration and process optimization. The Implementation Manager will serve as the primary liaison between clients internal teams and external partners ensuring seamless execution from project initiation through go-live and post-implementation support.
Essential Functions:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Core Behaviors:
Demonstrate to comply with Custom Goods Core Behaviors:
The Implementation Manager is responsible for onboarding and integration of new clients projects and solutions within our 3PL network. This role ensures that operational technical and customer-specific requirements are met through effective project management cross-functional collaboration and process optimization. The Implementation Manager will serve as the primary liaison between clients internal teams and external partners ensuring seamless execution from project initiation through go-live and post-implementation support.
Essential Functions:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Oversee the entire client onboarding process from discovery and planning through execution testing and go-live ensuring projects are delivered on time within scope and on budget.
- Develop detailed project plans timelines and milestones.
- Coordinate cross-functional teams including Operations IT Warehouse Transportation and Customer Service.
- Collaborate with technical teams to integrate WMS TMS and other logistics platforms with client systems ensuring accuracy and efficiency.
- Identify potential issues early develop contingency plans and resolve problems to minimize impact on timelines and deliverables.
- Create training materials and facilitate sessions for internal teams and clients on new processes systems and workflows.
- Capture lessons learned recommend process enhancements and standardize best practices for future implementations.
- Monitor key implementation KPIs prepare status reports and present progress updates to leadership and stakeholders.
Core Behaviors:
Demonstrate to comply with Custom Goods Core Behaviors:
- Servant Leadership
- Passion for Excellence
- Integrity
- Resilient
- Intense Safety Focus
- Trust
Required Education and Experience
- Bachelors degree in Supply Chain Management Business Administration or related field (Masters preferred).
- 5 years of experience in project management or client implementation within a 3PL logistics or supply chain environment.
- Strong understanding of WMS TMS EDI and related logistics technologies.
- Proven track record of leading complex multi-stakeholder projects in a fast-paced environment.
- Exceptional communication negotiation and relationship-building skills.
- Proficiency in project management tools (e.g. MS Project Smartsheet Asana).
- PMP or Six Sigma certification is a plus.
AAP/EEO Statement: Custom Goods LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race religion color sex national origin citizenship status uniform service member status age disability sexual and gender orientation genetic information or any other protected status in accordance with all applicable federal state and local laws.
This commitment extends to all aspects of Custom Goods employment practices including but not limited to recruiting hiring promoting transferring compensation benefits training leaves of absence termination and other terms and conditions of employment.
Required Experience:
Manager
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
About Company
Custom Goods Logistics leads the Industrials sector and more with comprehensive logistics solutions, including warehousing, transportation, freight forwarding, and advanced supply chain technology.
