Sr. Operations Manager (Onsite Shakopee, MN)

The Sr. Operations Manager assists the director of the division with creating culture of success and accountability managing various production activities as well as supports delivery of business results by driving performance against objectives or implementing overall functional strategy. This role could include one or more of the following responsibility structures:

• Directly lead a divisional operations team

• Directly lead a team of supervisors/managers that manage direct labor over a large part of the division/workstream process

• Indirectly support other ops areas with planning directing and monitoring of work to meet established expectations schedules cost/wastage targets and quality standards

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Responsible for strategic direction execution coordination and success of their direct areas. Provide effective safe and efficient working conditions space resources and a positive environment that will maximize the effectiveness of employees in accomplishing the objectives of the department.

• Responsible to provide senior-level support to areas of indirect responsibility. Support Direct line leaders plans and expectations by providing decision making coaching when necessary technical support and labor support.

• Manages the activities of firstlevel managers and/or supervisors. Mentor and develop Supervisors and Production leads to build bench strength and future managers.

• Responsible for cost compliance product quality efficiency product turn-around time and employee engagement for all direct responsibility areas..

• Develop continuous improvement culture and processes to achieve business strategy and goals relative to profitability cost control and increased efficiency.

• Work with Director of division on developing strategic vision and execution for the entire divisional operations team.

• Communicate with Director of division regarding employee issues process issues and other items that impact our success or offer opportunities.

• Create a staffing plan for all areas update as forecasts change work with supervisors/managers to review and track open positions in their areas be part of the interview process understand training plans and need throughout the facility. Build A level teams.

• Communicate with team regarding product changes quality OTD customer complaints and general items.

• Perform other duties as requested and / or as needed to fulfill the purpose of the position.

Competencies (Knowledge and Skills needed for this position.)

• Demonstrated knowledge and proficiency in the principles procedures and best practices related to fulfillment operations.

• Effective oral and written communication skills and group presentation skills.

• Ability to adapt to/work with a diverse workforce.

• Ability to work independently and as part of a team.

• High level of software proficiency including Excel Word and PowerPoint.

• Ability to identify opportunities for process improvements.

• Demonstrated organizational and administrative skills. Attention to detail ability to prioritize and handle multiple tasks and projects concurrently.

• Ability to Lead Manage and hold team members accountable

Desired Qualifications

Required Education:

• Bachelors degree in Business Engineering or related field; or equivalent work experience and knowledge.

Experience:

• 8 years of operations experience preferably in a manufacturing environment
• Medical/Regulated manufacturing experience strongly preferred
• Managing staff and functions in a manufacturing and/or warehouse setting preferred
• Familiarity with ISO standards/FDA regulations
• Familiarity with Lean manufacturing methodology
• 2-3 years of experience working in a regulated environment (e.g. ISO 9001 ISO 13485 FDA QSR)

Travel: Minimal travel

Other Information

Direct reports: Manager(s) Supervisor(s) Technicians Trainers Team and Line Leads

Indirect reports: n/a

Location: Our facility will be relocating from Bloomington MN to Shakopee MN by October 2025. The position will be onsite at our Shakopee MN site starting in October.

Working Environment:

Manufacturing / Warehouse / Office enviornment.

Physical Demands:

Must be able to stand or sit for long periods of time.

Must be able to move orders and carts of orders from area to area including ability to lift 25 lbs.

Position Type and Expected Hours of Work:

Mon Fri first shift hours with some needs to work additional hours during the week and on Saturdays.

About Us

GN brings people closer through our leading intelligent hearing audio video and gaming solutions. Inspired by people and driven by innovation we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiasts.

What We Offer
We value our employees and offer competitive wages and benefits including:
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Discounted GN Group products

We encourage you to apply

Even if you dont match all the above-mentioned skills we will gladly receive your application if you think you have transferrable skills. We highly value a mindset motivation and energy that aligns with our core values to not only ensure growth for you but for your team and the wider GN organization as well.

We are committed to an inclusive recruitment process

GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound enabling you to hear more do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. GN operates in more than 90 countries across the world. Founded in 1869 GN has more than 7000 employees today.

Pay Transparency Notice:

Depending on your work location the target annual salary for this position can range from $117000.00 - $127000.00/ addition you may be eligible for a discretionary bonus. Compensation for roles at GN depend on a wide array of factors including but not limited to location role skill set and level of experience. To remain competitive GN offers a competitive benefits package including annual bonuses health insurance a 401(k) plan paid time off and paid holidays.

GN participates in E-Verify. View the E-Verify posterhere. View the Right to Work poster here.

Disability Accommodation

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail . This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes such as following up on an application or technical issues not related to a disability will not receive a response.