WhateverWhenever (Guest Services) Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Are you excited to work and create epic moments for guests at our multi-award-winning venues
Come and join Marriott International the largest hotel network in the world. W Melbourne is one of Marriotts luxury brands and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace read the below!
About the Hotel - W Melbourne
W Melbourne is the rebel between the streetssitting in the heart of the Melbourne CBD on the iconic Flinders Lane the luxury hotel takes its design cues from Australias cultural capital and providing the back-lane entrance keys to whats New/Next in the city. Extending the laneway culture inside 294 bold rooms and suites peel back the layers and revel in the citys history. There are five electric and daring bars and restaurants within the hotel plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.
About the Team - Whatever/Whenever
Friendly unscripted real and connected the Whatever/Whenever service team assist in making any request a reality. Our Whatever/Whenever Talent will know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.
Why Choose W Melbourne
- Competitive Salary and Reviews: Benefit from a competitive salary with an annual salary review every July.
- Mentor/Buddy Program:Benefit from our mentor/buddy program and thrive in a diverse collaborative environment where we set you up for success.
- Career Advancement: Grow your career with Marriott International with opportunities for interstate and global transfers through internal channels.
- Prime Location:Work in Melbourne CBD conveniently close to public transport and public parking spaces.
- Birthday Perks: Celebrate your birthday with a paid day off because we value our rockstars YOU!
- Exclusive Discounts: Enjoy 35% off food and beverages at W Melbourne plus global room night discounts from Marriott International for you and your loved ones.
- Community Engagement:Participate in W Melbournes TakeCare initiatives and contribute to meaningful community service projects.
- Award-Winning Workplace: Be part of our success working at a Certified Great Place to Work with accolades including a Two Hatted Restaurant Best Deluxe Restaurant Award-Winning Event Spaces and Award-Winning Bar Design.
- Employee Referral Bonus: Take advantage of our employee referral bonus and enjoy working alongside your tribe.
What We Expect of You
- A proactive and upbeat demeanour that inspires excellence.
- Keen to take on new challenges and grow within your career.
- Embody a polished professionalism with an audacious approach to creativity; and a playful individual who is passionate in creating memorable guest experiences.
A Glance at What You Will Do
- Answer record and process all guest requests or concerns via telephone email chat and mobile communication devices
- Operate telephone switchboard process guest requests for wake-up calls and connecting and directing calls to the appropriate extension
- Receive record and relay messages accurately
- Log all guest requests or issues into computer contact appropriate individual or department (e.g. bellperson housekeeping) and follow up with guests to ensure their request has been resolved to their satisfaction
- Provide information to guests about room features property amenities and local areas of interest
- May process room service orders answer questions on menu selection and record transactions in point-of-sale system
- Assist guests with accessing internet and guestroom entertainment
W Hotels mission is to Ignite Curiosity Expand Worlds. We are a place to experience life. Were here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests passions to life. If you are original innovative and always looking towards the future of whats possible welcome to W joining W Hotels you join a portfolio of brands with Marriott you can do your best workbeginyour purposebelongto an amazing globalteam andbecomethe best version of you.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Unclear Seniority
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
