Service Account Representative
Share
Job Location:
Utrecht - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
22-10-2025
Vacancies:
1 Vacancy
Job Summary
At Tetra Pak we commit to making food safe and available everywhere; and we protect whats good protecting food protecting people and protecting the planet. By doing so we touch millions of peoples lives every day.
And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of for food people and the planet.
Job Summary
We are looking for a self-motivated and customer-oriented Services Account Representative (SAR) who will be the main customer contact for operational Service business matters including but not limited to management of service contracts service coordination and customer support. Facilitating service sales growth ambition through account management. You will be a key part of the Customer Service and Design team and the Services Market Operations team covering several customer accounts working closely with stakeholders across all areas and levels of the business offering a quality service with innovative solutions looking to drive excellence in customer satisfaction.
This permanent position is located in Utrecht the Netherlands or in Groot-Bijgaarden Belgium.
What you will do
As a Services Account Representative you will:
Work with orders and order coordination of relevant parts and materials
Execute relevant purchasing and invoicing activities and participate in strong collaboration between service administration teams
Participate and coordinate service contract fulfilment and non-contract events and follow-up Managing service scheduling conflicts and scope fulfilment and/or variations
Lead communication and planning with customers for service and maintenance events permanent solutions and re-building kits
Lead customer enquiries to resolution; Responding and channeling it into the organization as required
Support the sales team and customer to achieve desired outcomes
Follow-up customer satisfaction results and amplify customer voice to business units.
Participate to CX survey linked to contract activities.
We believe you have
We believe that you are a person with strong customer service skills a drive for results and the ability to prioritize and deliver what is needed. You will be a team-player and be successful in building good relationships with colleagues. You will have a proven ability to build and maintain successful relations with customers. You can demonstrate effective contract management and resolution of schedule conflicts.
In addition you have:
Minimum 3 years of leadership experience in administration across boundaries is preferred
Strong productivity and continuous improvement focus
Fluent in English and Dutch with excellent written and verbal communication skills. Proficiency in French is considered an asset.
Keen attention to detail and an analytical mindset
Advance Excel skills
Ability to multitask able to work under pressure
Good attention to details to administrative tasks results driven attitude
Organised and systematic approach
Critical view on processes continuous improvement interest (automatization)
Experience in SAP and MS office
Experience in a CRM system advantageous but not essential
Experience in an engineering or maintenance environment is a plus
Job Title
SAM-Services Account Expert H
If you are excited for a new adventure at Tetra Pak please submit your resume in English through myLink.
This job posting expires on 5thNovember 2025.
If you have any questions about the position contact hiring managerCorinne Rossignol.
If you have any questions about your application please contact Dorottya Kurti.
Diversity equity and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference celebrate people for who they are and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Communication skills
- Cold Calling
- Math
- Retail Sales
- Account Management
- Outside Sales
- Relationship Management
About Company
Tetra Pak is the world's leading food processing and packaging solutions company working closely with our customers and suppliers to provide safe food.
