Customer Service Advisor- English Speaking

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Collinson the Collinson that proudly employ over 1100 talented individuals in over 20 locations world-wide and we are dedicated to helping our clients acquire retain and optimize the value of their customer relationships. Some of our products and services include Priority Pass the worlds largest independent airport VIP lounge access program with /-1300 lounges globally and Columbus Insurance a leading travel insurance specialist.

The Role:

Taking inbound calls in a professional manner; handling and overcoming objections in a professional and effective manner; adhering to targets; taking inbound calls from an international customer base; handling both internal and external email correspondence to and from clients in line with quality standards; working towards resolution time periods quality standards and targets

Experience skills and knowledge required:

Must haves

Fluent in speaking writing and reading English

Dealing with clients telephonically above average telephonic communication skills

Ability and willingness to work weekends and shifts as and when required

Proven exposure to flexibility and easily adaptable to pressurized environments and change

Proven customer service orientation and problem-solving ability in previous roles/career

Must have applied foreign language in a corporate environment

Ability to multitask

Nice to haves:

Experience with working to targets

Familiarity with call centre culture/environment

Exposure to travel either work related or extensive personal travel

Days of work: 24/7 Rotational Shifts (05:0014:00; 08:0017:00; 10:0019:00; 12:00 21:00; 14:0023:00; 15:0000:00; 17:0002:00; 19:00-04:00; 20:00-05:00)

NB Hours affected by DST.

Hours of work: 24/7 dept.

Special arrangements: Working SA Public holidays

Collinson the Collinson that proudly employ over 1100 talented individuals in over 20 locations world-wide and we are dedicated to helping our clients acquire retain and optimize the value of their customer relationships. Some of our products and services include Priority Pass the worlds largest ind...

Key Skills

Sales Experience
Time Management
Order Management System
Customer Service
Dealership Experience
GM Vehicles
Retail Sales
Tire Service
Automotive Repair
OSHA
Service Writing
Automotive Service

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About Company

Collinson

We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers.© 2023 Collinson International Limited. Registered in England & Wales under registration No. 2577557Registered address : 3 More Lo ... View more

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