French Bilingual Customer Service Representative (ZA)
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Capetown South Africa
Work Arrangement:Remote
Expected Start Date: January 2026
About Us
Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.
More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact. Join us at Crescendo and lets build the future of customer experience together.
Welcome to Crescendo. Welcome to whats next.
The Role
We are looking for a French Bilingual Customer Support Specialist II to deliver exceptional customer experiences through high-quality empathetic and solutions-driven support. This role supports customers via email chat and/or voice handling more complex inquiries that require strong product knowledge critical thinking and excellent communication skills in both French and English.
As a Level II specialist you will act as a trusted problem-solver support escalations and help uphold service quality standards while working fully remote.
What Youll Do:
- rovide professional and timely customer support in French and English across assigned channels (email/chat/voice)
- Resolve moderate to complex customer concerns including account issues billing questions and product or service inquiries
- Accurately document interactions resolutions and next steps in CRM and ticketing systems
- Identify recurring issues and provide feedback to improve processes knowledge bases and customer experience
- Adhere to SLA QA and compliance standards
- Collaborate with internal teams (QA Training Ops) to ensure consistent service delivery
- Act as a point of support for escalated or sensitive customer cases when needed
What We Expect From You:
- 2 years of customer support experience preferably in a BPO SaaS eCommerce or tech-enabled environment
- Fluent in French and English (written and spoken)
- Proven ability to handle complex or escalated customer issues with professionalism and empathy
- Strong written communication skills with attention to tone clarity and accuracy
- Experience using CRM or ticketing tools (e.g. Zendesk Salesforce Freshdesk or similar)
- Comfortable working independently in a remote setup
- Previous experience in a healthcare or healthcare-related support environment (e.g. patient support health insurance medical devices telehealth platforms)
What Youll Get In Return:
- Be part of a people-first values-driven organization
- Work with innovative global partners and diverse teams
- Hybrid working arrangements
- Competitive base salary
- Generous paid time off
- Comprehensive benefits package including medical dental and vision options
- Training and professional development opportunities
Company Culture Is At Our Core
Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.
- Care for others: Empathy is a key driver. When people thrive so does the mission.
- Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
- Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
- Take ownership: Bold choices with integrity at the corethats how impact lasts.
- Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.
Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .
PRIVACY NOTICE
Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.
Required Experience:
Senior IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
PartnerHero builds quality teams for unparalleled outcomes. We work with companies that care about quality, efficiency, people, culture, and retention.
