Head of Cards, Banking

ACG3160JOB

Our client is a leading bank in Vietnam who is looking for experienced talent to join their firm.

Job descriptions

• Portfolio Strategy & Profitability Management
  

• Lead strategies to grow the existing card portfolio and enhance customer usage spending and balance growth.
  

• Ensure profitability through ongoing performance monitoring and yield optimization across multiple channels.
  

• Manage EOP balance revenue growth and customer engagement programs to meet business objectives.
  

• Customer Lifecycle & Retention
  

• Oversee customer lifecycle management to improve engagement retention and customer value.
  

• Design targeted campaigns to minimize attrition and strengthen customer loyalty.
  

• Program Development & Execution
  

• Develop and execute Loan on Card programs balance conversion and installment transactions through the call center and digital channels.
  

• Define card usage themes and spending categories to drive targeted growth and align with the Banks business goals.
  

• Merchant & Partnership Management
  

• Build and manage merchant alliances and co-branded promotions to expand the Banks partner network.
  

• Coordinate with marketing teams to execute joint promotions and enhance brand visibility across merchant locations.
  

• Analytics & Performance Tracking
  

• Manage portfolio analytics tracking key metrics such as activation usage balance attrition and profitability.
  

• Conduct regular performance reviews by segments and programs to identify insights and opportunities for improvement.
  

• Cross-Functional Collaboration & Governance
  

• Work closely with internal departments to finalize annual budgets KPIs and performance targets.
  

• Manage end-to-end process governance for all card-related programs ensuring compliance timely updates and operational excellence.
  

• Leadership & Team Development
  

• Lead coach and inspire a team of 16 to deliver high performance and strong execution.
  

• Promote a results-driven culture focused on innovation collaboration and continuous improvement.
  

Requirements

Education

• Bachelors or Masters degree in Economics Banking Finance or Business Administration.
  

Relevant Knowledge & Expertise

• Deep understanding of card products portfolio management and the retail banking business.
  

• Proven experience in developing and executing card portfolio strategies within leading local or international banks.
  

• Strong knowledge of customer lifecycle management risk control and profitability analysis.
  

Skills

• Strategic thinking and business planning capabilities.
  

• Excellent analytical numerical and data-driven decision-making skills.
  

• Strong leadership and people management abilities.
  

• Excellent communication and stakeholder management skills (English fluency required).
  

• Ability to manage conflicts take ownership and lead complex projects under pressure.
  

• Team player with high energy confidence and a growth mindset.
  

Experience

• Minimum 10 - 12 years of experience in the Card Business with at least 5 years in a managerial or leadership role.
  

Core Competencies

• Strong problem-solving and critical thinking skills.
  

• Ability to work independently and collaboratively in a fast-paced environment.
  

• Effective coordination influence and execution skills.
  

Contact: Huong Do

Due to the immense number of applications only shortlisted candidates will be contacted.