Operations Manager
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location: Remote; Preferred Eastern Europe or South Africa
Reports to: 2 Founders
Team size: 5 - 10 people
Employment Type: Full-time
About Us
Luxent Group is a boutique creator management and branding agency focused on long-term high-impact growth for a select group of digital creators. Unlike large-scale agencies Luxent operates within a single niche refining one proven model and scaling it vertically per client through structured systems branding and multiple income streams.
We believe in fewer clients deeper involvement and higher revenue per creator. Our approach is grounded in operational excellence measurable outcomes and genuine collaboration between teams and founders.
About You
Youre an operations-focused problem solver who thrives in small fast-scaling environments. You have a strong grasp of systems workflows and process design and you know how to make teams run smoothly efficiently and predictably.
You combine structure with initiative: you can see inefficiencies design better processes and ensure teams follow them consistently. Youre equally comfortable mapping workflows as you are leading people to accountability.
Youre not a passive executor in fact youre the person who ensures everything actually gets done.
Top 5 Objectives
Map document and structure all workflows (onboarding marketing content chat reporting).
Implement clear systems and SOPs in ClickUp to manage daily execution.
Align and train the team on operational discipline accountability and reporting cadence.
Maintain consistent KPI tracking and weekly reporting accuracy.
Optimize workflows and improve scalability while reducing CEO involvement.
Main Responsibilities
Design and document the companys operational structure and standard procedures.
Collaborate with the dedicated ClickUp Builder to develop and optimize dashboards automations and reporting systems.
Train department leads (Chat Marketing Project Management) on systems usage and KPI reporting.
Monitor deliverables ownership and performance alignment across all departments.
Report weekly to founders with summaries on KPIs execution bottlenecks and improvement actions.
Continuously refine systems for speed clarity and scalability.
Requirements
2 years of experience in operations systems or process management.
Experience in digital agency or startup environments managing small high-performance teams.
Proven ability to design and implement scalable systems (ClickUp Notion or Monday).
Proficiency in KPI tracking SOP rollout and process optimization.
Strong communication and team leadership skills.
Based in Eastern Europe or South Africa.
Nice to Have
Experience in creator or influencer management.
Background in marketing content operations or team scaling.
Familiarity with reporting automation and cross-department collaboration tools.
Final Statement
This is a hands-on operational leadership role for someone who loves building clarity out of chaos. Youll partner directly with the founders shaping how the company scales its model and delivers exceptional results for every creator.
If youre structured proactive and motivated by impact this is your chance to build the operational foundation of a high-performing boutique agency.
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
