Customer Service Representative
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Provides a friendly greeting and suggests the best route for a customer to get desired service based on a short conversation with each customer
- Understands entire office operation sufficiently to direct customers appropriately
- May summarize services to customers who ask what we do
- Offers work application and encourages its completion when appropriate
- May check for previous work registration or other service and updates MIS systems
- Provides information about community resources
- May provide job search assistance including direct referral to jobs in the database
- Records those referrals properly
- Assures that needed materials are available to the public near the office entry
- Other duties as assigned
Qualifications :
- High school diploma or GED and two years of college coursework OR
- High school diploma or GED and two years of customer service OR equivalent combination of education and experience
- Two years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor
- Has knowledge of the workplace jobs and requirements for entry into those jobs.
- Is able to listen to customers analyze expressed needs and use good judgment in suggesting how and who can help
- Uses tact diplomacy and persistence in providing suggestions to customers
- Is friendly courteous and presents herself/himself as a professional
- Is able to handle effectively situations where a large number of customers want her/his attention at the same time
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demand-driven workforce solutions.
When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Creating Opportunities. Changing Lives.Equus Workforce Solutions® is the most comprehensive provider of workforce development services in North America, assisting over a million job seekers and thousands of employers annually. We are drivers and collaborators for workforce systems cha ... View more
