Senior Associate Business Excellence

Career Category

Job Description

Join our team at AMGEN Capability Center Portugal the #1 company in Best Workplaces (201500 employees category) in Portugal in 2024 by the Great Place to Work Institute. With over 500 talented individuals from more than 40 nationalities our Lisbon center thrives at the intersection of innovation excellence and inspiration. This is your opportunity to explore the future of healthcare through technology and digital innovation supporting our mission To Serve Patients.

SENIOR ASSOCIATE BUSINESS EXCELLENCE

At AMGEN Technology isnt just a support functionits a catalyst for discovery transformation and real-world impact. Here your ideas fuel innovation that improves and saves lives of patients in dire need of our medicines. Are you ready to do meaningful work that matters

LIVE

WHAT YOU WILL DO

The Sr Associate in Process Excellence works to support all the capabilities within the ACCP including Site Operations and GCO Capabilities. The Sr Associate will support business process improvement projects working with general direction and objectives to partner with capability leads and teams.

This individual will gather important data to understand the current process identify opportunities for improvement lead root cause analysis and lead or participate in process improvement. In leading improvements the Sr Analyst will partner in setting objectives establish project timelines report on progress and recognize and escalate problems. In addition to process improvement the Sr Associate will support management with driving cross-functional initiatives that are key to delivering on the long-range vision of the AMGEN Capability Center Portugal. This individual will work out of the AMGEN Capability Center located in Lisbon Portugal and report directly to the Strategic Operations and Continuous Improvement Lead.

A successful candidate will be comfortable working within managers guidance compiling information for leadership to make informed decisions and contributing to projects (long and short-term) and ad-hoc actions that synchronize and coordinate efforts across the various ACCP Capabilities.

Expected travel will be mostly domestic (minimal international) up to 5% of the time.

The Sr Associate Business Excellence position is a fixed-term.

Lets do this. Lets change the this vital role you will:

• Participate in process improvement projects to standardize simplify and automate business processes to improve the efficiency effectiveness of process controls and improve customer satisfaction.

• Proactively determine future process improvement opportunities and present options to leadership for review.

• Develop visual performance measurements and assist with operational design.

• Assist capabilities in developing and monitoring key metrics to monitor performance in delivery to customer business performance and operational efficiency.

• Create and manage informative actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement;

• Applies knowledge and understanding of customer needs and other internal/external contacts to identify meaningful process improvements;

• Identify and monitor both recurring reporting requirements and assigned and ad hoc project progress by tracking activity; resolving problems; publishing progress reports; recommending actions;

• Conduct insightful ad hoc analyses to investigate ongoing or one-time operational issues;

WIN

WHAT WE EXPECT OF YOU:
We are all different yet we all use our unique contributions to serve patients. The tech professional we seek is a creative problem-solver and a team player with these qualifications:

Basic Qualifications:

• Bachelors Degree & 2-3 years of experience in engineering operations data analytics or IS OR Masters Degree;

• Full proficiency in English;

Preferred Qualifications:

• Excellent verbal written and interpersonal communication skills including the ability to concisely present various subjects to leadership and coordinate all functional leads to provide requested data/update;

• Skilled with formulating data and ideas into concise and meaningful visual communication in tools such as PowerPoint;

• Demonstrated project management experience and organizational skills;

• Proficiency in data analytics visualization or automation tools such as Tableau Smartsheet Power BI Alteryx and UiPath;

• Strong attention to detail and the ability to work across multiple projects simultaneously;

• Demonstrated initiative (self-starting);

• Lean Six Sigma Green Belt or experience in process mapping and leading process improvement projects.

THRIVE

WHAT YOU CAN EXPECT OF US

Objects in your future are closer than they us.

EQUAL OPPORTUNITY STATEMENT

AMGEN is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.