Quick Resolution Claims Support Officer

Position Overview:

• Role: Quick Resolution Claims Support Officer
• Contract: 3-month fixed term
• Remuneration: $79500 package (inclusive of 12% superannuation)
• Start Date: Monday 17th November
• Location: Open to candidates based in Sydney or Newcastle

We are customer obsessed and truly care about helping our customers which is why we want the very best people to come work with us to achieve meaningful outcomes for injured customers in CTP Personal Injury Claims.

This role will start Monday 17th November

This is a 3 Month contract opportunity to support workload over the Christmas period - We believe in setting you up for success and we want to empower our workforce and elevate your career with us.

This starts with a highly supportive 2-week training program to equip you with the foundation of being a Quick Resolution Claims Support Officer prior to being deployed into your designated team.

About the Role:

As a Quick Resolution Claims Support Officer you will be responsible for answering inbound calls and assisting customers that have been injured in a motor vehicle accident. You will offer first call resolutions to our customers and service providers and filter calls to Claims Advisors.

Your duties will include:

• Answering inbound phone calls and providing excellent customer service
• Assist customers and service providers with clear and concise information
• Case noting phone calls and leave follow up information for Claims Advisors
• Liaise with other team members to ensure complex queries are set for follow up
• Understanding the general overview of claims management timeframes and legislation
• Maintaining strong compliance requirements for both internal and external audits

About You

• Strong customer service focus with an upbeat personality and fantastic phone manner
• Proactive mindset and drive to help others at a vulnerable time in their lives
• Excellent computer skills and ability to learn new systems
• Resilient confident and willing to learn in a continuous changing environment
• Ability to manage in a fast paced and high-volume space

Why Youll Love Working at Suncorp

When you join Suncorp youre not just taking on a job youre building a career with a company that values your growth well-being and success.

• Salary: $79500 (inclusive of 12% super)
• Leave benefits: Annual leave flexible leave personal leave loyalty leave and parental leave (20 weeks full pay or 40 weeks half pay).
• Hybrid working: Flexible mix of office and home.
• Work-life balance: Support to thrive personally and professionally.
• Staff discounts: Exclusive offers on Suncorp Insurance Brands (AAMI Shannons Apia & more) plus 400 retailers.
• Reward & recognition programs: Celebrating your achievements.
• Career development: Ongoing training growth opportunities and support.
• Reputable employer: A trusted inclusive and diverse organisation.

Its worth noting that specific benefits may vary depending on the role level and location of the employee. For more on our employee benefits Click Here

Why Suncorp

For over 100 years Suncorp has helped people protect what matters most. Were building a better more sustainable future where diversity is celebrated and every voice is valued.

If youre seeking a role with purpose people and potential this could be your next move.

Chase the Sun - Apply online today!

Need adjustments or support during the process Reach out confidentially at

Advertised: 20 Oct 2025 AUS Eastern Daylight Time
Applications close: 29 Oct 2025 AUS Eastern Daylight Time