Claims Customer Solutions Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Customer Solutions Analyst role will support the analysis and end to end delivery of remediations impacting TAL customers as well as internal stakeholders.
The role is responsible for analysing customer impact due to a remediation and supporting the broader team in the development and delivery of customer remediation activities including root cause analysis and rectification strategy.
It will work closely with key stakeholders across the TAL business to support the implementation of remediation initiatives within the Customer Solutions Claims function. Particular focus is given to ensuring effective customer outcomes in line with TALs Customer philosophies within the risk management framework.
In this role you will:
- Conduct root cause analysis of identified risks in consultation with the business.
- Work with stakeholders during remediation analysis to ensure development of a sound remediation approach and agreement on scope.
- Support the formulation of strategies and implementation plans for key corrective actions and preventative controls including obtaining relevant approvals.
- Clearly document remediation details decisions and outcomes in the appropriate document format
- Ensure high quality of data and record keeping which will support ad hoc remediation reporting as required.
- Work closely with SMEs to request or refine data extracts for remediation scope analysis.
- Conduct data-based analysis to determine remediation volumes and financial impact to customers and the business.
Qualifications :
- 3 years experience within the financial services/life insurance industry.
- Familiarity with the Claims business unit and TAL-wide procedures policies and guidelines.
- Strong understanding of the life insurance industry including detailed operational knowledge.
- Computer literacy and a good knowledge of relevant software including MS Excel & PowerPoint.
- Experience with a life insurance administration and workflow system.
- Excellent written and verbal skills in order to articulate technical issues to key business stakeholders.
- Strong data analytical skills and effective influencing and negotiation skills.
Additional Information :
TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:
An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change
Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.
Need adjustments during the recruitment process Let our team know by getting in touch with us herewere here to support you.
Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems.
As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.
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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting peopleAccess the tools and resources to acquire new skills, grow your capabilities, and take on new roles within a progressive, digitally enabled company Work with experie ... View more
