Manager, Claims Governance

This role is responsible for supporting the business in meeting its obligations under internal policy frameworks and regulatory requirements while also helping teams leverage these frameworks to achieve their strategic objectives. It involves working closely with the Claims Leadership team the TAL Risk Office and senior management to understand manage and take ownership of material risks controls and processes.

Operating within the Claims Shared Services & Governance department the role collaborates with other areas to review and identify potential risk and quality trends recommending and implementing strategies to address these findings and drive continuous improvement.

In this role you will:

• Provide timely and relevant risk and governance insights to the business Risk Office and senior management.
• Implement and manage risk practices policies and procedures to strengthen compliance.
• Communicate and drive control improvement initiatives with stakeholders for informed decision-making.
• Collaborate openly with customers peers and teams to deliver a consistent proactive customer experience.
• Organize priorities make informed decisions and explore solutions to improve team productivity and effectiveness.
• Foster personal growth and support others by setting development goals promoting fairness and encouraging respectful collaboration.

Qualifications :

• Skilled at influencing and engaging stakeholders at all levels of the organization.
• Combines strong strategic thinking with practical execution and a relentless focus on customer outcomes.
• Thrives in complex ambiguous environments simplifying challenges and prioritizing based on customer impact.
• A natural collaborator who builds trust drives alignment across diverse teams and champions the customer voice.
• Brings an innovative mindset with enthusiasm for emerging technologies and new ways of working to enhance customer experiences.
• Results-driven with a strong sense of accountability and ownership balanced by genuine care for customer satisfaction.
• Highly adaptive and resilient maintaining focus on creating customer value amid change and uncertainty.

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be: 

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 

• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change 

• Reconciliation Advocates Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community. 

• Need adjustments during the recruitment process Let our team know by getting in touch with us herewere here to support you. 

Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems. 

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks. 

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time