Allied Health Customer Experience Officer Part-time

About the Role

Hiya Health is seeking an Allied Health Customer Experience to join our Northside team.

Join our team in this vital part-time position. You will be scheduled to work 5 days a week typically from 2:00 PM to 6:00 PM each day for a core work week of 20 hours. Flexibility is key as the role requires the ability to extend hours on occasion to provide essential coverage for staff sick leave and annual leave with average weekly hours will range from 20 - 24 hours with potential to increase when coverage is needed

If you thrive in a fast-paced environment and are passionate about making every client feel valued and cared for we want you on our team!  Embark on a rewarding journey where your enthusiasm and dedication create lasting impressions and meaningful connections  from the first point of contact right through until they have met their treatment goals and beyond.

This role will support our team across the clinics answering phones including scheduling appointments and managing inquiries to ensure smooth administrative operations. Your role encompasses providing friendly accurate and timely information about our services guiding our clients through navigating various funding models and being a friendly voice at the end of a phone scheduling in services. 

Duties & Responsibilities

• Managing customer enquiries promptly and comprehensively (both via phone email sms and in person) in a fast paced environment.
• Managing customer appointments (booking and modifying).
• Communicating with customers to ensure they can attend their services
• Optimising and managing external communication in a timely and efficient manner including EPC Referrals DVA WorkCover referrals Reports & Doctors letters NDIS plans and Service Agreements and reports etc.

About you

• Exceptional Customer service skills and Administrative experience (essential)
• Ability to obtain a Blue Card NDIS Worker Screening ID (Yellow Card) and Police Check (essential)
• Experience in medical reception NDIS and other funding models (highly desirable)
• Experience in using client management systems email and Microsoft suite (highly desirable)
• Be located in Australia and have rights to work in Australia

We look forward to receiving your application!

Next Steps
Just click apply!   If you would like further information please contact Karen Hall via email:

Remote Work :

No

Employment Type :

Part-time