German Customer Support in Porto

Gondomar - Portugal

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Launch Your Career in E-Commerce Support Empower Customers Around the Globe!

Join a dynamic and collaborative team where your problem-solving skills and digital expertise make a real impact. If youre a strong communicator who enjoys helping others and working with modern online tools this opportunity is for you. Plus youll support users exclusively through chat and email no phone calls required.

Role Overview:

As a E-Commerce Customer Support youll play a vital role in ensuring smooth and positive customer experiences. Through clear and efficient written communication youll guide users troubleshoot issues and help maintain a reliable and user-friendly platform. This position is ideal for individuals who appreciate structured workflows care about customer satisfaction and are eager to grow in a tech-driven environment.

Key Responsibilities:

Respond to customer inquiries via chat and email with professionalism accuracy and empathy.
Follow standard operating procedures (SOPs) to resolve issues or escalate when needed.
Consistently meet service targets including quality standards and SLAs.
Stay updated on product features platform changes and best practices through regular training.
Maintain a customer-first approach offering clear and effective solutions.
Share insights and feedback to help improve workflows and enhance the overall customer experience.

Requirements:

Proficiency in German (C1 level)
Proficiency in English (B2 level)
EU citizenship or a Portuguese residency card
At least one year of experience in Customer Support or a related role
Strong analytical leadership and communication abilities
Desire to learn and advance in the field

Why join us:

Competitive Salary: Your expertise and dedication are rewarded
Language Bonus: Additional rewards for your language proficiency
Meal Allowance: Daily support during your work hours
Health & Life Insurance: Comprehensive benefits for your well-being
Collaborative Team: Be part of a communicative and supportive work environment
Relocation Assistance: Smooth transition support for your move
Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level Apply now and be a key player in delivering outstanding customer experiences while advancing your career!

Launch Your Career in E-Commerce Support Empower Customers Around the Globe! Join a dynamic and collaborative team where your problem-solving skills and digital expertise make a real impact. If youre a strong communicator who enjoys helping others and working with modern online tools this opportuni...