Entry Level Bilingual German and English Customer Support

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description
Are you looking for whats next Were a global technology and services leader that powers the brands of the future. We help well-known brands the ones you use every day improve their businesses with technology and integrated solutions in over 70 countries.

If youre looking to grow and be inspired as a Customer Service Representative in Portugal (Remote) starting on February 6th you will ensure that performance goals are met across all operations while meeting client expectations for operational excellence: high targets in quality efficiency and customer journey improvement.

Career growth and personal development

We provide all the training tools and support youll need to succeed in this role. Youll also have access to development programs and specialized courses to help you build the career youve always envisioned.

What you will do in this role

As a Customer Service Representative you will:
- Assist viewers through phone and/or chat with their inquiries.
- Provide account and application support including questions related to software functionality.
- Troubleshoot technical issues such as system configurations and network settings.
- Deliver accurate and real-time answers to inquiries.
- Contribute to building brand engagement for our clients.
Your qualifications
Youll excel in this role if you:
- Have a high level of German (c1 or native) and English (B2) (oral and written).
- Are passionate about the entertainment and media industry.
- Possess excellent communication skills with a strong sense of empathy and teamwork.
- Are familiar with digital streaming services and devices If not it is not a problem
- Have a positive and solution-driven attitude.
Even if you dont check every box we encourage you to apply. Well do our best to match you with the right role.

Whats in it for you

In this role we offer benefits to support your unique lifestyle:
- work in Portugal starting February 16th.
- Full-time employment with indefinite contracts (negotiable based on experience and client needs).
- Competitive salary and performance-based bonuses.
- Referral bonus opportunities.
- Career development programs

Job DescriptionAre you looking for whats next Were a global technology and services leader that powers the brands of the future. We help well-known brands the ones you use every day improve their businesses with technology and integrated solutions in over 70 countries. If youre looking to grow and b...

Job Description
Are you looking for whats next Were a global technology and services leader that powers the brands of the future. We help well-known brands the ones you use every day improve their businesses with technology and integrated solutions in over 70 countries.

If youre looking to grow and be inspired as a Customer Service Representative in Portugal (Remote) starting on February 6th you will ensure that performance goals are met across all operations while meeting client expectations for operational excellence: high targets in quality efficiency and customer journey improvement.

Career growth and personal development

We provide all the training tools and support youll need to succeed in this role. Youll also have access to development programs and specialized courses to help you build the career youve always envisioned.

What you will do in this role

As a Customer Service Representative you will:
- Assist viewers through phone and/or chat with their inquiries.
- Provide account and application support including questions related to software functionality.
- Troubleshoot technical issues such as system configurations and network settings.
- Deliver accurate and real-time answers to inquiries.
- Contribute to building brand engagement for our clients.
Your qualifications
Youll excel in this role if you:
- Have a high level of German (c1 or native) and English (B2) (oral and written).
- Are passionate about the entertainment and media industry.
- Possess excellent communication skills with a strong sense of empathy and teamwork.
- Are familiar with digital streaming services and devices If not it is not a problem
- Have a positive and solution-driven attitude.
Even if you dont check every box we encourage you to apply. Well do our best to match you with the right role.

Whats in it for you

In this role we offer benefits to support your unique lifestyle:
- work in Portugal starting February 16th.
- Full-time employment with indefinite contracts (negotiable based on experience and client needs).
- Competitive salary and performance-based bonuses.
- Referral bonus opportunities.
- Career development programs