Operations Lead Collection

Mandaluyong - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The Operations Lead supports the Operations Collection Manager in leading a team of staff overseeing the day to day activities related to processing and verification of credit applications and the collecting for payment on overdue accounts in order to meet the companys goals. It is expected of the person to have the following:

1. Ability to lead the collection associates to meet the department goal.

2. Ability to do side by side training of the associates.

3. Can prepare collection report for use of the Immediate Heads

Key Responsibilities:

Supervise a team of three (3) staff members and monitor overall team performance.
Conduct buyer call-outs for collections covering a base of 200250 accounts.
Manage communication through email social media Viber and phone calls.
Handle escalated calls and ensure timely resolution of issues.
Prepare regular reports on performance and collection metrics.
Demonstrate strong problem-solving communication and presentation skills.

Candidate Profile:

At least 23 years of work experience in BPO banking or multinational companies.
Must have a results-driven mindset with the ability to manage performance-based targets.
Strong interpersonal and leadership skills.
Open to expanded or reassigned roles if deemed a better fit within the organization.

The Operations Lead supports the Operations Collection Manager in leading a team of staff overseeing the day to day activities related to processing and verification of credit applications and the collecting for payment on overdue accounts in order to meet the companys goals. It is expected of the p...