Travel Call Center Agent Cebu City Onsite

Cebu City - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About the job: Customer Service Representative (CSR) Cebu Onsite

Work Setup: 100% Onsite (Cebu City)

Shift: No Fixed Schedule

Responsibilities:

Handle inbound customer inquiries via phone email and chat related to travel bookings itinerary changes cancellations and other travel-related services.
Provide detailed and accurate information about travel destinations accommodations transportation options and travel packages.
Assist customers in making reservations and bookings ensuring all details are accurate and complete.
Resolve customer issues and complaints with empathy and efficiency escalating complex issues to higher-level support as needed.
Maintain up-to-date knowledge of travel industry trends regulations and company policies to effectively assist customers.

Qualifications:

At least 2 years experience of voice (Inbound International Account)
Excellent verbal communications skills
Superior listen written data entry and typing skills

Benefits:

Upon regularization:
- 10 VL 10 SL 5 EL
- HMO Health Insurance avail on the 4th Month (Employee 1 Free Dependent)

About the job: Customer Service Representative (CSR) Cebu Onsite Work Setup: 100% Onsite (Cebu City) Shift: No Fixed Schedule Responsibilities: Handle inbound customer inquiries via phone email and chat related to travel bookings itinerary changes cancellations and other travel-related services.Pr...