Customer Support Coordinator

Colombo - Sri Lanka

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About the Client:

Our client is a reputed organization in the technology and solutions industry dedicated to delivering exceptional customer experiences through innovative products and reliable after-sales support. The company values proactive communication teamwork and service excellence to build lasting relationships with clients and partners.

Key Responsibilities:

Serve as the first point of contact for customer inquiries via phone email and in-person including product and solution demonstrations.
Call follow up and record leads generated through social media platforms.
Coordinate with internal teams such as Sales Logistics Technical and Finance to fulfill customer requests and resolve issues promptly.
Prepare and maintain accurate records of customer interactions transactions feedback and complaints.
Track order status and proactively communicate updates or delays to customers.
Assist in preparing quotations invoices and related documents in coordination with the Operations and Sales departments.
Handle product returns and replacements in line with company policies.
Support the sales team with post-sales coordination and customer retention activities.
Participate in outdoor campaigns events and exhibitions with the Sling team to promote products and services.
Ensure a high level of customer satisfaction through timely effective and professional communication.
Escalate unresolved issues to the relevant departments or management when necessary.

Requirements:

Diploma or Bachelors degree in Business Administration Marketing or a related field.
Minimum 1-2 years in customer service coordination or sales support roles.
Excellent communication and interpersonal skills.
Strong multitasking organizational and follow-up abilities.
Proficiency in Microsoft Office (Excel Word Outlook).
Customer-focused attitude with problem-solving capability.
Ability to coordinate effectively across teams and handle pressure in a fast-paced environment.
Experience in handling CRM tools or customer databases will be an added advantage.

If you are interested please send your CV to or apply below.

About the Client: Our client is a reputed organization in the technology and solutions industry dedicated to delivering exceptional customer experiences through innovative products and reliable after-sales support. The company values proactive communication teamwork and service excellence to build l...

About the Client:

Key Responsibilities:

Serve as the first point of contact for customer inquiries via phone email and in-person including product and solution demonstrations.
Call follow up and record leads generated through social media platforms.
Coordinate with internal teams such as Sales Logistics Technical and Finance to fulfill customer requests and resolve issues promptly.
Prepare and maintain accurate records of customer interactions transactions feedback and complaints.
Track order status and proactively communicate updates or delays to customers.
Assist in preparing quotations invoices and related documents in coordination with the Operations and Sales departments.
Handle product returns and replacements in line with company policies.
Support the sales team with post-sales coordination and customer retention activities.
Participate in outdoor campaigns events and exhibitions with the Sling team to promote products and services.
Ensure a high level of customer satisfaction through timely effective and professional communication.
Escalate unresolved issues to the relevant departments or management when necessary.

Requirements:

Diploma or Bachelors degree in Business Administration Marketing or a related field.
Minimum 1-2 years in customer service coordination or sales support roles.
Excellent communication and interpersonal skills.
Strong multitasking organizational and follow-up abilities.
Proficiency in Microsoft Office (Excel Word Outlook).
Customer-focused attitude with problem-solving capability.
Ability to coordinate effectively across teams and handle pressure in a fast-paced environment.
Experience in handling CRM tools or customer databases will be an added advantage.

If you are interested please send your CV to or apply below.