Client Services Coordinator

Kandy - Sri Lanka

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

About Us

Burklands core purpose is to Accelerate Dreams. Often turning dreams into reality helps change the world and we thrive at the forefront of this transformation. Startups desire our professionals because they are the best in the business. Startups seek our content because we are industry thought leaders. Startups trust our expertise so founders can focus on their companies products and value-add. As part of our demonstrated value our clients raised over $3B just last year.

At Burkland we lead with our Core Purpose. We do this for both our clients and our employees believing that leaning on our Core Values (Fresh Perspectives Exponential Value Empathy Trusted Partner) leads to happy clients and happy employees. We are a remote-first company with over 190 incredible team members more than 800 clients and a commitment to Accelerating Dreams.

The Role

We are seeking a detail-oriented self-motivated Client Services Coordinator to support our Director of Client Service Teams. This is a full-time contractor role working remotely and aligned to U.S. business hours.

You will be responsible for several analytical and administrative tasks including but not limited to assisting with the prospect quoting process organizing and analyzing data from historical quotes coordinating and analyzing team availability having regular zoom/google meet videos with the Director of Client Service teams and handling administrative tasks within Karbon and Google Sheets. You must have strong English proficiency (written and verbal) excellent attention to detail and be comfortable learning new technologies software and processes. The ideal candidate is an analytical thinker with a drive for innovation and process improvement. Desired working hours are 7:30 a.m.4:00 p.m. EST (6:30 p.m.2:30 a.m. IST).

If you enjoy working with data improving processes and helping teams run smoothly this role will give you the opportunity to make a meaningful impact across our client service organization.

Your Typical Atypical Day

In this role you will:

Assist the Director of Client Service Teams with the prospect quoting process including preparing tracking and updating quote data.
Organize maintain and analyze historical quote data to identify trends improve accuracy and support decision-making.
Coordinate and analyze team availability and utilization to help inform staffing decisions and capacity planning.
Maintain and update Google Sheets Airtable and Karbon workspaces ensuring data is accurate up-to-date and easy to use for stakeholders.
Support various administrative and operational tasks for client service teams (e.g. tracking action items managing shared trackers preparing reports).
Collaborate with internal stakeholders across finance client services and operations to ensure smooth handoffs and clear communication.
Proactively identify opportunities to streamline workflows automate manual steps and recommend process improvements.

Understanding and embracing the agile and scrappy nature of startups is essential.

About You

You have strong English communication skills both written and verbal and are comfortable working with U.S.-based teams.
You are naturally curious and analytical enjoy working with data and like to understand the why behind the numbers.
You are highly organized detail-oriented and able to manage multiple tasks and priorities without dropping the ball.
You are a self-starter who takes initiative and enjoys finding better more efficient ways of doing things.
You are comfortable learning and using new tools software and systems.
You thrive in a remote fast-paced and dynamic environment and are excited by the opportunity to support growing startup clients.

Your Experience & Background

Bachelors degree in Business Finance Economics Engineering Data/Analytics or a related field preferred.
24 years of experience in a coordination operations analyst or client services role (professional services or startup environment is a plus).
Strong proficiency with Google Sheets or Excel (filters pivot tables basic formulas); experience managing large data sets is highly valued.
Experience working with collaboration or project management tools (e.g. Karbon Asana ClickUp or similar).

Experience with Airtable is helpful but not required
Demonstrated ability to learn new systems quickly and adapt to evolving processes.
Clear and professional communication skills with the ability to work effectively in a remote setting based on trust and accountability.
High degree of confidentiality and discretion when working with sensitive client and internal information.

Core Competencies

Attention to Detail: You catch errors others miss and care deeply about data quality.
Analytical Thinking: Comfortable analyzing data from quotes availability and operations to surface insights and support decisions.
Process Orientation: Strong interest in building and improving processes; you naturally look for better ways to work.
Collaboration & Communication: Able to work closely with cross-functional teams and communicate clearly both in writing and in calls/meetings.
Technical Proficiency: Confident working in Google Workspace spreadsheets and modern SaaS tools; open to learning new platforms like Karbon.
Reliability & Ownership: You follow through on commitments meet deadlines and take ownership of your work product.

What We Offer

Work remotely! From home or otherwise your office is where you choose.
A collaborative communicative culture driven by our Core Purpose and Values with smart people who love to learn and share knowledge.

Required Experience:

About UsBurklands core purpose is to Accelerate Dreams. Often turning dreams into reality helps change the world and we thrive at the forefront of this transformation. Startups desire our professionals because they are the best in the business. Startups seek our content because we are industry thoug...