Bilingual Travel Advisor CS Advisor

Athens - Greece

Monthly Salary: Not Disclosed

Posted on: 21 days ago

Vacancies: 1 Vacancy

Job Summary

Your Role as a Bilingual Customer Advisor:

Respond and record consumer inquiries/questions raised through free phone lines for customers;
Maintain Accurate data input of consumer inquiries questions and feedback on the customer services database;
Ensure Client complaints are dealt with and logged in line with the companys complaints escalation policy;
Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
Troubleshoot through the use of open questions support documents and system training;
Offer recommendations to common problems or frequently asked questions.

Requirements

High School Diploma or Higher
Native/Fluent German or Portuguese or Czech
Good level of English C1;
Good Problem-Solving Skills
Strong troubleshooting skills

Benefits

Relocation package*
- Accommodation in a great hotel close by the office for 3 weeks (after these 3 weeks of accommodation there is no assistance with Real Estate agencies)

300 Euros accommodation support for the candidates moving from abroad (with the 1st payment)

Contract
- Permanent (if working from the office)
- Possibility of remote anywhere from Greece (6 monthly contracts)

Private Health & Life Insurance
Euros gross monthly x 14 salaries (Please fill the blanks with the relevant salary from below)
Performance bonus
25 days annual leave
Working hours: 40h per week is 8 hours per day / 5 days a week;

Your Role as a Bilingual Customer Advisor: Respond and record consumer inquiries/questions raised through free phone lines for customers;Maintain Accurate data input of consumer inquiries questions and feedback on the customer services database;Ensure Client complaints are dealt with and logged in l...